Memorize For Exam

Question 1

Safety in the office

Answer 1

Keep walkway clear
Look before you sit
Don’t read while walking
Don’t carry anything higher than eye level
Don’t run
Watch your step
Use the stair hand rails
Use the elevator
Don’t put anything up on cabinets
Don’t eat at your workstation
Watch where you step

Question 2

When a hazard is discovered

Answer 2

Awareness
Notify supervisor
Follow up
File reports

Question 3

Red

Answer 3

Prohibition, fire fighting

Question 4

Yellow

Answer 4

Caution, possible danger

Question 5

Green

Answer 5

No danger rescue equipment

Question 6

Blue

Answer 6

Mandatory
Information

Question 7

Circle

Answer 7

Mandatory, prohibition

Question 8

Triangle

Answer 8

Warning

Question 9

Split between details and big picture

Answer 9

Task/process orientation

Question 10

Task oriented

Answer 10

Attention to detail
Independent on work
Focus on now
Closure

Question 11

process orientation

Answer 11

Consideration of team’s purpose
Multiple perspective
Emphasis on long term
Exploration of ideas

Question 12

Teams must decide how much emphasis is placed on task and processes

Answer 12

Coming to consensus

Question 13

Consists of ground rules that guide a team

Answer 13

Working agreements

Question 14

All teams must focus on big and small picture

Answer 14

Team focus

Question 15

Agreements should include

Answer 15

Communication
Participation
Decision Making
Conflict
Responsibilities and Consequences

Question 16

Dealing with conflict

Answer 16

Confront the opposition
Define conflict mutually
Communicate feelings and positions
Communicate cooperative intentions

Question 17

Common difficult behavior

Answer 17

Silent
Monopolizer
Nice one
Intimidator
Unhappy camper

Question 18

A letter you write for a company when applying for a job

Answer 18

Application letter

Question 19

Parts of Applicationetter

Answer 19

Heading
Inside adress
Salutation
Body

Question 20

Body of Applicationetter

Answer 20

First paragraph - attract attention of employer

2nd- create employer interest + educational attainment

3rd - indicate work experience

4th - Attitudes, interests

5th - make employer believe you are the right person for the job

6th - ask for interview

Question 21

Document stating relative information for the job

Answer 21

Resume