Quiz Questions Part 2 of 3

Question 1

In his research on human reactions to change, Lewin determined three phases of change. The three phases are ___,____, and ____.

Answer 1

refreezing, changing, unfreezing

Question 2

The stage of project team development in which team members learn to communicate and collaborate is called ______.

Answer 2

Harmonious cohesiveness

Question 3

The stage of project team development in which team members work together easily is called

Answer 3

collaborative teamwork

Question 4

TRUE/FALSE: The organization’s leaders have a central role in initiating and maintaining the organization’s PI priorities.

Answer 4

TRUE

Question 5

The key to a healthcare organization’s success is the coordination and cooperation of three key groups as they work together to identify community needs and pursue organizational goals. These three key groups are _______________.

Answer 5

governance, management and employed staff

Question 6

This phase in the project life cycle indicates clear objectives, importance of the project and the expected outcome on the organization

Answer 6

planning

Question 7

Name three categories into which healthcare organizations’ data collection falls

Answer 7

patient specific, aggregated, and comparative

Question 8

The patient experience manager at a local hospital is initiating a PI project to improve overall patient satisfaction for all outpatient departments. This manager is providing the budget for the project as well as the vision for change. In this situation, the patient experience manager is considered to have what role in this project?

Answer 8

Sponsor

Question 9

This phase in the project life cycle is where the project shifts to become an integrated part of organizational operations:

Answer 9

Closure

Question 10

The term used to describe when information that is not shielded and can be introduced at a trial to support a patient’s malpractice action against a hospital or physician is _____.

Answer 10

Discoverable