Quiz Part 2 Flashcards
administration of the processes used in the production of goods and services
Operations Management
products can be a good or a service
True
systems for production have existed since ancient time
True
father of scientific management
Frederick Winslow Taylor
the second concept that Ford applied is the division of labor by _ in the book _
Adam Smith, Wealth of Nations
in the 1930s he conducted a study in the Hawthorne division of Western Electric about works motivation
Elton Mayo
in the 1940s he created the motivational theories
Abraham Maslow
in the 1950s he redefined the motivational theories
Frederick Hertzberg
in the 1960s he added the theory x and y, which represents the two ends of the spectrum of how employees view work
Douglas McGregor
making prediction
Forecasting
determining the capacity of the factory
Capacity Management
appropriate production process
Process Selection
arranging properly the machines for a better outcome
Facility Layout
determining the right amount of stocks
Inventory Management
choosing the right place
Location
shifts of the workers
Scheduling
setting the quality
Quality Management
educated predictions of the market’s need or want for a good or services
Demand Forecast
consist mainly of subjective inputs, which often defy precisely numerical descriptions
Qualitative Methods
involves either the extension of historical data or the development of associative models that attempt to utilize causal variables to make a forecast
Quantitative Methods
