Quiz (Monday 2/12) Flashcards
This card is meant to briefly describe what this deck will be covering (Tap 5 to see this card less often).
- communication models
- 3 different types of noise
- 6 cultural dimensions
- abstractions
- ethnocentrism
- types of listeners
- slang and jargon
- Non Verbal aka NV categories
These cards are made from the notes given to us in class unless stated otherwise on the notecard.
Which Communication Model..
-goes in a straight line
Sender: Encodes (creates messages)
——-> Channel (message)
Receiver: Decodes (translates messages)
Linear Model
Which Communication Model…
Communicator 1: (sends/receives) and (encodes/decodes)
——-> Channel contains NOISE (message)
Communicator 2: (sends/receives) and (encodes/decodes)
Transactional Model
3 Different types of noise
- External (Physical Noise)
- Physiological (Body)
- Psychological (Mind)
Cultural Dimensions (6)
Hint: I.T.C.U.P.S.
1) Individualism/Collectivism
2) Time
3) Context (High/Low)
4) Uncertainty Avoidance (High/Low)
5) Power Distance (High/Low)
6) Short/Long Term Orientation
6 Cultural Dimensions
2 types of Time?
Monochronic:
Cultures that embrace doing ONE thing at a time in an orderly fashion. Interruption isn’t the best course of action. Commitment and focusing are taken seriously. EX: USA
______________________
Polychronic:
MULTITASKING focused cultures, distractions can appear a lot but they learn how to easily manage it. Plans can change often and easily.
______________________
Both don’t interact with each other well and misunderstanding can easily happen if both sides are not informed.
Is USA Monochronic or Polychronic?
Monochronic
Cultures that embrace doing one thing at a time in an orderly fashion. Interruption isn’t the best course of action. Commitment and focusing are taken seriously.
6 Cultural Dimensions
Define High context and Low context
High context:
Relies on subtle, often non verbal cues to convey meaning and maintain social HARMONY
______________________
Low Context:
Uses language to express thoughts as clearly and LOGICALLY as possible.
______________________
Examples:
Western: “Do you understand”
-Responsibly placed on listener
Chinese: “Am I being clear?”
-Speaker takes responsibility for the understanding
6 Cultural Dimensions
Define Individualism and Collectivism
Individualism:
a society which is characterized by individualism
Ex: USA
Collectivism:
is one that’s based on valuing needs of a group/community
Is USA Individualistic or Collectivistic?
Individualistic
a society which is characterized by individualism
6 Cultural Dimensions
Define High and Low Power Distance
High Power Distance:
Accept the fact that power is distributed unequally. Some have greater resources and information than others.
______________________
Low Power Distance
Approach and challenge their superiors. In lower power distance countries
EX: USA
______________________
Power Distance:
refers to attitudes toward different levels in authority.
Is USA a High or Low Power Distance?
Low Power Distance
Approach and challenge their superiors. In lower power distance countries
6 Cultural Dimensions
Define High and Low Uncertainty Avoidance
High Uncertainty Avoidance: Low risk taker
Low Uncertainty Avoidance: High risk taker
6 Cultural Dimensions
Short and Long Term Orientation
Short Term Orientation: present or past is considered more important than the future. \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ Long Term Orientation: are focused on the future. EX: USA
Is USA Short or Long Term Oriented?
Long Term Oriented
More focused on what we can all do to make our future better.
Low level abstractions
online definition
Ensure clarity (more detailed)
words provide specific details about what is going on- information about who, what, where, when and why.
High level abstractions
online definition
Allows a wide range of choices that accomplishes certain communication goals (less detailed)
events and actions are described in vary broad and general terms
Use _____ with caution. (informal)
Use _____ judiciously. (formal)
Use _____ ambiguity.
(starred on my notes)
Use SLANG with caution. (informal)
Use JARGON judiciously. (formal)
Use STRATEGIC ambiguity.
Choose _____ degree or _____ language because it’s confident and to the point.
(starred on my notes)
OPTIMUM degree or POWERFUL language
Feminine Speech
- _____ talk (makes connections)
- _____ tool
(starred on my notes)
- RAPPORT talk (makes connections, also contains two Ps)
- EXPRESSIVE tool
- Supportive
- Tentative (powerless and not as confident)
Masculine speech
- _____ talk
- _____tool (solves and fixes)
(starred on my notes)
- RAPORT talk (one P)
- INSTRUMENTAL tool (solves and fixes)
- [Gives] Advice
- Assertive
- Dominant
ethnocentrism
online definition
refers to the tendency to assume that one’s own culture and way of life are superior to all others.
types of listeners
assuming she meant listening style
- relational (emotional connection)
- analytical (details/perspectives)
- task (efficient/impatient)
- cuticle (quality/accuracy)
Types of NV Categories
-Voice aka _____.
Paralanguage
- volume, rate of speech, pitch
- about how > what you say
- vocal quality (smoker/nasal/high)
Types of NV Categories
- Appearance
- Face
- Eyes aka _____
Eyes: oculesics
There are 7 universal facial expressions
Types of NV Categories
Posture and movement aka _____
kinesics
-body movements
Types of NV Categories
Personal Space and Distance aka _____.
proxemics
Types of NV Categories
Time aka _____.
chronemics
