Quiz (Monday 2/12) Flashcards

1
Q

This card is meant to briefly describe what this deck will be covering (Tap 5 to see this card less often).

  • communication models
  • 3 different types of noise
  • 6 cultural dimensions
  • abstractions
  • ethnocentrism
  • types of listeners
  • slang and jargon
  • Non Verbal aka NV categories
A

These cards are made from the notes given to us in class unless stated otherwise on the notecard.

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2
Q

Which Communication Model..
-goes in a straight line

Sender: Encodes (creates messages)
——-> Channel (message)
Receiver: Decodes (translates messages)

A

Linear Model

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3
Q

Which Communication Model…

Communicator 1: (sends/receives) and (encodes/decodes)
——-> Channel contains NOISE (message)
Communicator 2: (sends/receives) and (encodes/decodes)

A

Transactional Model

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4
Q

3 Different types of noise

A
  • External (Physical Noise)
  • Physiological (Body)
  • Psychological (Mind)
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5
Q

Cultural Dimensions (6)

Hint: I.T.C.U.P.S.

A

1) Individualism/Collectivism
2) Time
3) Context (High/Low)
4) Uncertainty Avoidance (High/Low)
5) Power Distance (High/Low)
6) Short/Long Term Orientation

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6
Q

6 Cultural Dimensions

2 types of Time?

A

Monochronic:
Cultures that embrace doing ONE thing at a time in an orderly fashion. Interruption isn’t the best course of action. Commitment and focusing are taken seriously. EX: USA
______________________
Polychronic:
MULTITASKING focused cultures, distractions can appear a lot but they learn how to easily manage it. Plans can change often and easily.
______________________
Both don’t interact with each other well and misunderstanding can easily happen if both sides are not informed.

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7
Q

Is USA Monochronic or Polychronic?

A

Monochronic

Cultures that embrace doing one thing at a time in an orderly fashion. Interruption isn’t the best course of action. Commitment and focusing are taken seriously.

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8
Q

6 Cultural Dimensions

Define High context and Low context

A

High context:
Relies on subtle, often non verbal cues to convey meaning and maintain social HARMONY
______________________
Low Context:
Uses language to express thoughts as clearly and LOGICALLY as possible.
______________________
Examples:
Western: “Do you understand”
-Responsibly placed on listener
Chinese: “Am I being clear?”
-Speaker takes responsibility for the understanding

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9
Q

6 Cultural Dimensions

Define Individualism and Collectivism

A

Individualism:
a society which is characterized by individualism
Ex: USA

Collectivism:
is one that’s based on valuing needs of a group/community

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10
Q

Is USA Individualistic or Collectivistic?

A

Individualistic

a society which is characterized by individualism

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11
Q

6 Cultural Dimensions

Define High and Low Power Distance

A

High Power Distance:
Accept the fact that power is distributed unequally. Some have greater resources and information than others.
______________________
Low Power Distance
Approach and challenge their superiors. In lower power distance countries
EX: USA
______________________
Power Distance:
refers to attitudes toward different levels in authority.

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12
Q

Is USA a High or Low Power Distance?

A

Low Power Distance

Approach and challenge their superiors. In lower power distance countries

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13
Q

6 Cultural Dimensions

Define High and Low Uncertainty Avoidance

A

High Uncertainty Avoidance: Low risk taker

Low Uncertainty Avoidance: High risk taker

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14
Q

6 Cultural Dimensions

Short and Long Term Orientation

A
Short Term Orientation:
present or past is considered more important than the future.
\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_
Long Term Orientation:
are focused on the future.
EX: USA
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15
Q

Is USA Short or Long Term Oriented?

A

Long Term Oriented

More focused on what we can all do to make our future better.

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16
Q

Low level abstractions

online definition

A

Ensure clarity (more detailed)

words provide specific details about what is going on- information about who, what, where, when and why.

17
Q

High level abstractions

online definition

A

Allows a wide range of choices that accomplishes certain communication goals (less detailed)

events and actions are described in vary broad and general terms

18
Q

Use _____ with caution. (informal)
Use _____ judiciously. (formal)
Use _____ ambiguity.

(starred on my notes)

A

Use SLANG with caution. (informal)
Use JARGON judiciously. (formal)
Use STRATEGIC ambiguity.

19
Q

Choose _____ degree or _____ language because it’s confident and to the point.

(starred on my notes)

A

OPTIMUM degree or POWERFUL language

20
Q

Feminine Speech

  • _____ talk (makes connections)
  • _____ tool

(starred on my notes)

A
  • RAPPORT talk (makes connections, also contains two Ps)
  • EXPRESSIVE tool
  • Supportive
  • Tentative (powerless and not as confident)
21
Q

Masculine speech

  • _____ talk
  • _____tool (solves and fixes)

(starred on my notes)

A
  • RAPORT talk (one P)
  • INSTRUMENTAL tool (solves and fixes)
  • [Gives] Advice
  • Assertive
  • Dominant
22
Q

ethnocentrism

online definition

A

refers to the tendency to assume that one’s own culture and way of life are superior to all others.

23
Q

types of listeners

assuming she meant listening style

A
  • relational (emotional connection)
  • analytical (details/perspectives)
  • task (efficient/impatient)
  • cuticle (quality/accuracy)
24
Q

Types of NV Categories

-Voice aka _____.

A

Paralanguage

  • volume, rate of speech, pitch
  • about how > what you say
  • vocal quality (smoker/nasal/high)
25
Q

Types of NV Categories

  • Appearance
  • Face
  • Eyes aka _____
A

Eyes: oculesics

There are 7 universal facial expressions

26
Q

Types of NV Categories

Posture and movement aka _____

A

kinesics

-body movements

27
Q

Types of NV Categories

Personal Space and Distance aka _____.

A

proxemics

28
Q

Types of NV Categories

Time aka _____.

A

chronemics