Quiz From Tute Flashcards
What are the four important team and teamwork roles for managers?
Serving as the appointed head of a work unit.
Serving as a peer leader.
Serving as a helpful contributing member of the team.
Serving a mentor or sponsor for team members.
What is Social Loafing?
Refers to the presence of ‘free riders’ that slack off because responsibility is diffused in teams and others are present to do work.
What are the benefits of working in a team?
Fosters innovation and creativity.
Improves the quality of decision-making.
Increases members’ commitment to tasks.
Raises motivation through collective action.
2 types of groups especially important to managers in organisations are?
Informal and formal.
What are formal groups?
A part of the formal organisational structure and are created to fulfil a variety of essential operations.
What are some examples of informal groups?
Interest groups, friendship groups, and support groups.
What is a committee?
Formal team of people working together outside their daily job assignments to pursue a specific purpose.
In a growing number of organisations, functional team, consisting of a first level supervisor and her or his subordinates, is being replaced by:
Self-managing work teams.
The phases or stages in the life cycle of any team are:
Forming. Storming. Norming. Performing. Adjourning.
What are norms?
‘Rules’ or ‘standards’ that guide the behaviour of team members.
What is a team norm?
Defines the level of work effort and performance that team members are expected to contribute.
What is communication?
An interpersonal process of sending and receiving symbols with messages attached to them.
What are semantic barriers to communication?
These occur as encoding and decoding errors and as mixed messages.
What accurately describes communication effectiveness?
Effective communication occurs when the sender’s intended message and the receiver’s interpreted meaning of that message are identical.
What is non-verbal communication?
This takes place through such things as hand movements, body posture, eye contact, and the use of interpersonal space.
What is a mixed message?
This occurs when a person’s words communicate one message while his/her actions, body language, appearance, or situational use of interpersonal space communicate something else.
What is active listening?
The process of helping the source of a message say what he or she really means.
What is feedback?
The process of telling other people how you react to something they did or said.
What is 360-degree feedback?
When managers receive feedback on their performance from their subordinates, peers, bosses and customers.
Matt indicates his preference for the use of interpersonal space by placing a chair in front of his desk for clients to sit in when discussing their orders. Matt’s action is a reflection of…
Proxemics.
What is the status effect?
Difficulties in communication between people from different culture which may result from the tendency to consider one’s own culture as superior to all others.
What is stereotyping?
Identifying an individual with a group or category and then linking oversimplified attributes of the category or group back to the individual.
What is functional conflict?
The type of conflict which stimulates employees to work toward greater work efforts, cooperation, and creativity.
What is avoidance conflict management style?
Pretends that a conflict doesn’t really exist. Is uncooperative and unassertive, downplaying disagreement, withdrawing from the situation and/or staying neutral at all costs.
What is negotiation?
The process of making joint decisions when the parties involved have different preferences.
