Quiz From Tute Flashcards
What are the four important team and teamwork roles for managers?
Serving as the appointed head of a work unit.
Serving as a peer leader.
Serving as a helpful contributing member of the team.
Serving a mentor or sponsor for team members.
What is Social Loafing?
Refers to the presence of ‘free riders’ that slack off because responsibility is diffused in teams and others are present to do work.
What are the benefits of working in a team?
Fosters innovation and creativity.
Improves the quality of decision-making.
Increases members’ commitment to tasks.
Raises motivation through collective action.
2 types of groups especially important to managers in organisations are?
Informal and formal.
What are formal groups?
A part of the formal organisational structure and are created to fulfil a variety of essential operations.
What are some examples of informal groups?
Interest groups, friendship groups, and support groups.
What is a committee?
Formal team of people working together outside their daily job assignments to pursue a specific purpose.
In a growing number of organisations, functional team, consisting of a first level supervisor and her or his subordinates, is being replaced by:
Self-managing work teams.
The phases or stages in the life cycle of any team are:
Forming. Storming. Norming. Performing. Adjourning.
What are norms?
‘Rules’ or ‘standards’ that guide the behaviour of team members.
What is a team norm?
Defines the level of work effort and performance that team members are expected to contribute.
What is communication?
An interpersonal process of sending and receiving symbols with messages attached to them.
What are semantic barriers to communication?
These occur as encoding and decoding errors and as mixed messages.
What accurately describes communication effectiveness?
Effective communication occurs when the sender’s intended message and the receiver’s interpreted meaning of that message are identical.
What is non-verbal communication?
This takes place through such things as hand movements, body posture, eye contact, and the use of interpersonal space.
