Quiz 7 Flashcards
According to Bob Langert, when organizations are “battered” by critics, what is their common or
usual response?
denial, push back, generic statements
How did McDonald’s approach its work with the Environmental Defense Fund? What were some
of the activities involved in that collaboration, as discussed in the video?
both groups tried to get each other to understand each others businesses, the edef guy working the grill at mcd, visiting a kitchen that used reusable items that wasnt clean enough, and customer leaving with food and drink not bringing back items to the store, changed white to brown bag, reduce napkin size
What was the “two-hat model” used at Dumpling Xi?
he had regional managers become part time executives
At Ping An, the successful insurance company, how did the founder position its headquarters in
order to support innovation?
as a sterring wheel to direct the rest of the company and its subsidiaries
According to Hamdi Ulukaya, what is the “anti-CEO playbook”? What are its components?
gratitude, community, responsibility, accountability
In Hamdi Ulukaya’s opinion, who does he believe that CEOs should report to?
the consumer
According to Joe Gebbia, what is “key for building trust” on the Airbnb platform?
a well designed reuptation system, reveal reviews only when both have reviewed
What did the joint study with Stanford reveal? What happened when reputation was added into
the mix?
we prefer people who are like us, but the similarity bias goes away if that person has a reputation proven, removing deep biases
