Quiz 6 Flashcards
Choosing the right information system with a limited budget is not easy because ______________.
A.
it is difficult to decide which system to invest more in
B.
operations usually suffer
C.
you do not have choices
D.
it can affect competitive advantage
E.
it is difficult to achieve a competitive advantage
A.
it is difficult to decide which system to invest more in
What are the problems associated with information silos?
Question content area bottom
Part 1
A.
Data duplication, data inconsistency, disjointed processes, limited information, and lack of integrated information
B.
Limited information and lack of integrated information
C.
Data duplication, data inconsistency, disjointed processes, limited information, lack of integrated information, and isolated decisions lead to organizational inefficiencies and increased expense
D.
Buried data, kernalized data, and the added cost of data mining
E.
Disjointed processes, limited information, and lack of integrated information, isolated decisions lead to organizational inefficiencies, and increased expense
C.
Data duplication, data inconsistency, disjointed processes, limited information, lack of integrated information, and isolated decisions lead to organizational inefficiencies and increased expense
It has come to your attention that several different departments in your organizations are using workgroup information systems. This has created an issue in that several of the departments interact with the same group of customers and are trying to maintain their own database of customer information. Some of the customers have expressed frustration at having to repeatedly give the same information several times to “the same company”. What is the source of this issue?
Question content area bottom
Part 1
A.
The databases that support the workgroup information systems aren’t integrated and customer data is stored several times in your organization.
B.
Your customers are mixing your company up with another one.
C.
Someone in the company isn’t properly updating the EAI.
D.
Someone in the company isn’t properly updating the ERP.
E.
A virus has gotten into your database and is randomly modifying data from records.
The databases that support the workgroup information systems aren’t integrated and customer data is stored several times in your organization.
When disconnected functional information systems contain duplicate data fields that contain different values for the same object (for example a single customer), the issues that it creates are associated with a ________ problem.
Question content area bottom
Part 1
A.
information management
B.
data reliability
C.
information systems design
D.
functional collaboration
E.
data integrity
E.
data integrity
Which of the following is NOT one of the higher costs of information silos?
Question content area bottom
Part 1
A.
Inefficiencies
B.
Limited information
C.
Duplicated data
D.
The cost of designing, installing, and maintaining an enterprise database system.
E.
Disjointed systems
D.
The cost of designing, installing, and maintaining an enterprise database system.
Which of the following is mentioned as one of the higher costs of information silos?
Question content area bottom
Part 1
A.
Duplicated data
B.
Common data definitions
C.
Up-to-date information
D.
Complete and enterprise-wide data availability
E.
Integrated systems
A.
Duplicated data
EAI is an acronym for what type of information system?
Question content area bottom
Part 1
A.
Executive Advisory Interface
B.
Enterprise Application Implementation
C.
Enterprise Application Integration
D.
Executive Application Innovation
E.
Extensive Application Integration
C.
Enterprise Application Integration
The main design principle for EAI is that _____________________.
A.
it creates one central database
B.
it leaves the functional systems intact
C.
the user integrates the information received from the functional system
D.
all functional systems are replaced by one database
E.
it transforms all the functional systems into one functional system
B.
it leaves the functional systems intact
Business process changes are very expensive and the outcomes are often uncertain because of all the following factors, except:
A.
Changes create an increased risk of underperformance.
B.
Managers need to be paid higher fees to implement the changes.
C.
The benefits of the changes might be overestimated or underestimated.
D.
Changes create more hours of labour which translates into higher costs.
E.
People might resist the changes.
B.
Managers need to be paid higher fees to implement the changes.
It is important to use industry standard processes because ___________________.
A.
ongoing operations won’t be disrupted
B.
organizational changes are easier
C.
internal processes are usually inefficient
D.
organizations can radically alter the basis for competition
E.
it enables the organization to benefit from tried and tested processes
E.
it enables the organization to benefit from tried and tested processes
With ERP, the entire organization is considered ___________________.
A.
a collection of industry standard procedures
B.
a collection of integrated activities
C.
a collection of interrelated activities
D.
a collection of integrated databases
E.
a collection of business processes
C.
a collection of interrelated activities
All the following statements are true about ERP, except:
A.
It maintains data in a centralized database.
B.
It provides a cross-functional process view of the organization.
C.
It is easy to implement.
D.
It offers large benefits.
E.
It is very expensive.
C.
It is easy to implement.
f organizations do not adapt their processes to the ERP blue print, ___________________________.
A.
the system cannot operate effectively or correctly
B.
they need to document their own processes
C.
they will not have access to the centralized database
D.
the processes will not be integrated
E.
they will not have insight into the benefits of the ERP
A.
the system cannot operate effectively or correctly
The cost of switching to an ERP system can be very expensive. In some cases, it can cost more than ____________.
A.
$5 000 000
B.
$2 000
C.
$500 000
D.
$5 000
E.
$50 000 000
E.
$50 000 000
The competitive advantage of ERP systems erodes as more and more competitors implement ERP products. It is the combination of ________________________ that creates sustainable advantage.
A.
people, hardware, software, and data
B.
people and procedures
C.
people, procedures, hardware, software, and data
D.
people and procedures, and hardware and software
E.
hardware and software
C.
people, procedures, hardware, software, and data
The phase of the customer life cycle focused on classifying lost customers and regaining those of high value is the ________ phase.
Question content area bottom
Part 1
A.
relationship management
B.
marketing
C.
customer acquisition
D.
win back
E.
loss/churn
E.
loss/churn
The phase of the customer life cycle focused on attracting potential customers is the ________ phase.
Question content area bottom
Part 1
A.
relationship management
B.
loss/churn
C.
win back
D.
customer acquisition
E.
marketing
E.
marketing
The phase of the customer life cycle focused on increasing the value of the customer by selling them more products and services is the ________ phase.
Question content area bottom
Part 1
A.
loss/churn
B.
relationship management
C.
marketing
D.
customer acquisition
E.
win back
B.
relationship management
The phase of the customer life cycle focused on making an initial sale to new customers is the ________ phase.
Question content area bottom
Part 1
A.
customer acquisition
B.
marketing
C.
win back
D.
loss/churn
E.
relationship management
A.
customer acquisition
Customer support applications include all the following, except:
A.
Track customers’ problems and problem resolutions.
B.
Gather data for product improvement.
C.
Manage orders.
D.
Maximize the value of the existing customer base.
E.
Prioritize responses according to customer value.
D.
Maximize the value of the existing customer base.
SRM applications support three basic processes:
A.
invoice, inventory, and payment.
B.
source, purchase, and settle.
C.
attract, qualify, and convert.
D.
book, receive, and attend.
E.
approve, enter, and pay.
B.
source, purchase, and settle
With regard to Porter’s model, an SRM supports the ___________________.
A.
marketing primary activity and the procurement support activity
B.
inbound logistics primary activity and the procurement support activity
C.
operations primary activity and the accounting support activity
D.
outbound logistics primary activity and the procurement support activity
E.
service primary activity and the technology support activity
B.
inbound logistics primary activity and the procurement support activity
All the following are benefits of IS on Supply Chain Performance, except:
A.
improving delivery scheduling.
B.
expanding inventories.
C.
reducing the size and cost of inventories.
D.
reducing the costs of buying and selling.
E.
increasing supply chain speed
B.
expanding inventories.
With regards to the sourcing process of a SRM, all the following are true, except:
A.
Assess capabilities.
B.
Negotiate terms and conditions.
C.
Find vendors.
D.
Make contract.
E.
Approve purchase.
E.
Approve purchase.
