QUIZ 4

Question 1

Firms that enjoy a long lasting advantage are said to have a

Answer 1

Sustainable competitive advantage

Question 2

Organizational assets that are difficult to quantify, such as knowledge, are called

Answer 2

Intangible resources tangible resources

Question 3

Those resources that are most likely to lead to a competitive advantage are

Answer 3

Intangible resources tangible resource

Question 4

A measure of a firms ability to pay short term obligations

Answer 4

Liquidity

Question 5

A measure of a firms total debt relative to its equity is

Answer 5

Leverage

Question 6

Dividing organizational processes into distinct activities that create value for the customer is

Answer 6

The value chain

Question 7

In a budget hotel activities associated with chain level support are

Answer 7

Legal

Question 8

In a budget hotel activities associated with property level support are

Answer 8

Local purchasing

Question 9

Hotel activities associated with the chain level core activities are

Answer 9

Reservations

Question 10

Activities associated with the property level core in a hotel are

Answer 10

Check out

Question 11

Core associated with the property level are

Answer 11

Property maintenance

Question 12

What is the first stage of visionary leadership

Answer 12

Envisioning the organization in the future

Question 13

Underlying philosophies that guide the decisions and behavior of a firm are

Answer 13

Core values