Quiz 2 SEVI Flashcards

1
Q

Value Chain Analysis:

A

Analyzes the sequential process of value-creating activities.

How is value created within the organization?

How is value created for other organizations int he overall supply chain or distribution channel?

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2
Q

Value =

A

amount buyers are willing to pay for the firm’s products, service

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3
Q

The General Environment

A

Factors that have a broad influence across industries and firms, are hard to predict, difficult to control

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4
Q

General Environment Categories:

A

Demographic
Sociocultural
Political/Legal
Technology
Economic
Global

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5
Q

Digital economy:

A

economic transactions, business operations based on digital computing technologies

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6
Q

The Competitive Environment

A

The set of factors within an industry and that directly influence a firm and its strategies

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7
Q

Industry:

A

A group of firms producing similar goods or services

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8
Q

5 Forces Model

A

Power of Suppliers
Power of Buyers
Threat of Substitutes
Threat of New Entrants
Intensity of competition.

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9
Q

Threat of new entrants

A

The possibility that new competitors might enter the industry

AND

Profits for firms in the industry will be negatively impacted by the new competitors

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10
Q

Threat of new entrants: Barriers to entry

A

Economies of scale
Product differentiation
Capital requirements
Switching costs
Access to distribution channels

Cost disadvantages independent of scale
Favorable access to raw materials
Government policies, subsidies

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11
Q

Bargaining Power of Buyers. Buyers have bargaining power when:

A

Can force down prices.
Bargain for higher quality or more services.
Play competitors against each other.

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12
Q

Buyer power increases when:

A

Buyers are large and few in number.

Buyers purchase large volumes

Switching cost are low

Pose a threat to integrate backwards into sellers’ industry.

Profitability is low.

Input has little impact on quality of buyer’s product or service.

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13
Q

Bargaining power of suppliers. Suppliers have power when they can reduce quality or raise prices.

A

Suppliers are powerful when:

Few, large suppliers.
Sell to multiple industries.
No good substitutes.
Supplier goods are critical and impact buyer products greatly.
High switching / differentiated product

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14
Q

Threat of Substitute Products

A

Substitutes come from outside the industry.

Substitute products and services limit the potential returns of an industry.

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15
Q

The threat of substitute products increases when:

A

Buyers face few switching costs.

The substitute product’s price is lower.

Substitute product’s quality and performance are equal to or greater than the existing product.

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16
Q

Intensity of Rivalry among Competitors

A

Rivalry tactics include:

Price competition.
Advertising battles.

New product introductions.

Increased customer service or warranties.

17
Q

The role of complements

A

Complements: products that have a potential (positive) impact on the value of a firm’s products

Example: apps for iPhones

18
Q

Strategic Groups:

A

Clusters of firms that share similar strategies:

19
Q

Primary Value Chain Activities

A

Logistics - Inbound and Outbound.

Operations.

Marketing and Sales.

Service

20
Q

Support Activities of Value Chain.

A

General Admin.

Human resource management.

Technology development
Procurement.

21
Q

Primary activities:

A

contribute to the direct physical creation of the product or service, sale/transfer to buyer, service after the sale

22
Q

Support activities:

A

Add value by themselves or add value through relationships with primary activities and/or other support activities

23
Q

Tangible vs Intangible Resources:

A

Tangible resources are assets that can be seen, touched, or quantified.

Intangible assets are difficult for competitors to account for or imitate.

24
Q

Organizational capabilities:

A

Skills that a firm employs to transform inputs to outputs.

Capacity to combine tangible and intangible resources to achieve desired results

(Example: Customer service, innovative products, etc).

25
Q

resources and sustainable competitive advantage: (VRIN)

A

Valuable:

Rare:

Difficult to Imitate:

Non-Substitutable:

26
Q

Sources of Inimitability:

A

Physical uniqueness: resources that are physically unique, therefore impossible to duplicate.

Path dependency: Hard to duplicate because of all that has happened along the path to development.

Causal ambiguity: Impossible for competitor to explain what caused the competency to exist or how to recreate it.

Social complexity: Competency emerged from culture, interpersonal relationships