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LEAD > Quiz 2 > Flashcards

Quiz 2 Flashcards

1
Q

What is the sequence for meetings?

A

Planning
Organizing
Conducting
Concluding

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2
Q

Determine purpose
Set objectives
Set time limits

A

Planning

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3
Q

Select attendees
Select facilitator
Schedule

A

Organizing

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4
Q

Start on time

Move towards decision

A

Conducting

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5
Q

Confirm agreement
Set deadlines
Determined evaluation process

A

Concluding

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6
Q

Supportive communication principles are…

A 
Descriptive
Not evaluative
Validating
Owned
Active listening
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7
Q

Three goals of supportive communication…

A

Seeks to preserve a positive relationship
Allows communication of negative feedback
Strengthens overall relationship

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8
Q

What are the four communication response styles?

A

Advising
Deflecting
Reflecting
Proving

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9
Q

The synergy equation is…

A

Quality*acceptance=effective deicisions

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10
Q

What are the STATE principles?

A 
Share
Tell
Ask
Talk tentatively
Encourage testing
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11
Q

What are the four sources of interpersonal conflict?

A

Environmentally induced stress
Personal differences
Informational deficiencies
Role incompatibility

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12
Q

Perception that assigned goals and responsibilities compete with those of others

A

Role incompatibility

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13
Q

Conflict that stems from personal values and needs

A

Personal differences

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14
Q

What are the five styles of handling conflict?

A 
Dominating
Avoiding
Integrating
Obliging
Compromising
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15
Q

When it’s a small issue and there is limited time or resources this conflict management technique is appropriate…

A

Avoiding

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16
Q

Contact hypothesis states…

A

The more members of different groups interact, the less the conflict that arises

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17
Q

When a manager fosters a structured debate of opposing viewpoints this is the ______ method of programming functional conflict.

A

Dialectical decision method

18
Q

What are the four stages of the rational decision making model?

A

Identify
Generate alternatives
Evaluate and select
Implement and evaluate

19
Q

This form of decision making involves bounded rationality, personal characteristics, lack of resources, manageable information focus, and sometimes satisficing…

A

Normative model

20
Q

What are the eight biases in decision making?

A 
Confirmation
Overconfidence
Availability
Representativeness 
Anchoring
Hindsight
Framing
Escalation of commitment
21
Q

What are the four decision making styles?

A

Directive
Behavioral
Analytical
Conceptual

22
Q

What are the steps in the EDAM model?

A 
Context and preparation
Gather data
Define and articulate
Analyze and decide
Act and asses
23
Q

What are the five bases of power?

A 
Reward
Coercive
Legitimate
Expert
Referent
24
Q

What are the 9 types of influence tactics?

A 
Rational persuasion
Inspirational appeals
Consultation
Ingratiation
Personal appeals
Exchange
Coalition tactics
Pressure
Legitimating tactics
25
Q

The pros of the rational model of decision making…

A

Quality/logical
Transparency
Responsibility

26
Q

What are the cons of the Rational model…

A 
Not having complete information
Leaving emotions out
Honestly and accurately evaluating alternatives
Limited time and resources
People may be unwilling
27
Q

Pros of using intuition…

A

Useful when resources are limited

Fast

28
Q

Cons of intuition decision making…

A

Good ideas may be ignored
May not be able to convince
Subject to bias

29
Q

Shortcuts or biases used in decision making

A

Heuristics

30
Q

The decision maker subconsciously decides something before investigation and seeks information that supports the decision.

A

Confirmation bias

31
Q

A decision makers tendency to base decisions on information that is readily available in memory, the most recent information

A

Availability bias

32
Q

When people estimate the probability of an event occurring based on simile occupancies

A

Representative bias

33
Q

Decision makers are influenced by the first information received about a decision.

A

Anchoring bias

34
Q

The tendency to stick to an ineffective course of action when it is unlikely that the bad situation can be reversed

A

Escalation of commitment bias

35
Q

Trying to convince someone with reason, logic, or fact

A

Rational persuasion

36
Q

Trying to build enthusiasm by appealing to others emotions, ideals, or values

A

Inspirational appeals

37
Q

Getting others to participate in planning, making decisions, and changes

A

Consultation

38
Q

Referring to friendship and loyalty when making a request

A

Personal appeals

39
Q

Making explicit or implied promises and trading favors

A

Exchange

40
Q

Getting others to support your position to persuade someone

A

Coalition tactics

41
Q

Demanding compliance or using intimidation or threats

A

Pressure

42
Q

Basing a request on ones authority or right, organizational rules or policies, or support from superiors

A

Legitimating tactics

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