Quiz 2 Flashcards
What is the sequence for meetings?
Planning
Organizing
Conducting
Concluding
Determine purpose
Set objectives
Set time limits
Planning
Select attendees
Select facilitator
Schedule
Organizing
Start on time
Move towards decision
Conducting
Confirm agreement
Set deadlines
Determined evaluation process
Concluding
Supportive communication principles are…
Descriptive Not evaluative Validating Owned Active listening
Three goals of supportive communication…
Seeks to preserve a positive relationship
Allows communication of negative feedback
Strengthens overall relationship
What are the four communication response styles?
Advising
Deflecting
Reflecting
Proving
The synergy equation is…
Quality*acceptance=effective deicisions
What are the STATE principles?
Share Tell Ask Talk tentatively Encourage testing
What are the four sources of interpersonal conflict?
Environmentally induced stress
Personal differences
Informational deficiencies
Role incompatibility
Perception that assigned goals and responsibilities compete with those of others
Role incompatibility
Conflict that stems from personal values and needs
Personal differences
What are the five styles of handling conflict?
Dominating Avoiding Integrating Obliging Compromising
When it’s a small issue and there is limited time or resources this conflict management technique is appropriate…
Avoiding
Contact hypothesis states…
The more members of different groups interact, the less the conflict that arises
When a manager fosters a structured debate of opposing viewpoints this is the ______ method of programming functional conflict.
Dialectical decision method
What are the four stages of the rational decision making model?
Identify
Generate alternatives
Evaluate and select
Implement and evaluate
This form of decision making involves bounded rationality, personal characteristics, lack of resources, manageable information focus, and sometimes satisficing…
Normative model
What are the eight biases in decision making?
Confirmation Overconfidence Availability Representativeness Anchoring Hindsight Framing Escalation of commitment
What are the four decision making styles?
Directive
Behavioral
Analytical
Conceptual
What are the steps in the EDAM model?
Context and preparation Gather data Define and articulate Analyze and decide Act and asses
What are the five bases of power?
Reward Coercive Legitimate Expert Referent
What are the 9 types of influence tactics?
Rational persuasion Inspirational appeals Consultation Ingratiation Personal appeals Exchange Coalition tactics Pressure Legitimating tactics
The pros of the rational model of decision making…
Quality/logical
Transparency
Responsibility
What are the cons of the Rational model…
Not having complete information Leaving emotions out Honestly and accurately evaluating alternatives Limited time and resources People may be unwilling
Pros of using intuition…
Useful when resources are limited
Fast
Cons of intuition decision making…
Good ideas may be ignored
May not be able to convince
Subject to bias
Shortcuts or biases used in decision making
Heuristics
The decision maker subconsciously decides something before investigation and seeks information that supports the decision.
Confirmation bias
A decision makers tendency to base decisions on information that is readily available in memory, the most recent information
Availability bias
When people estimate the probability of an event occurring based on simile occupancies
Representative bias
Decision makers are influenced by the first information received about a decision.
Anchoring bias
The tendency to stick to an ineffective course of action when it is unlikely that the bad situation can be reversed
Escalation of commitment bias
Trying to convince someone with reason, logic, or fact
Rational persuasion
Trying to build enthusiasm by appealing to others emotions, ideals, or values
Inspirational appeals
Getting others to participate in planning, making decisions, and changes
Consultation
Referring to friendship and loyalty when making a request
Personal appeals
Making explicit or implied promises and trading favors
Exchange
Getting others to support your position to persuade someone
Coalition tactics
Demanding compliance or using intimidation or threats
Pressure
Basing a request on ones authority or right, organizational rules or policies, or support from superiors
Legitimating tactics
