Quiz 2

Question 1

What is the sequence for meetings?

Answer 1

Planning
Organizing
Conducting
Concluding

Question 2

Determine purpose
Set objectives
Set time limits

Answer 2

Planning

Question 3

Select attendees
Select facilitator
Schedule

Answer 3

Organizing

Question 4

Start on time

Move towards decision

Answer 4

Conducting

Question 5

Confirm agreement
Set deadlines
Determined evaluation process

Answer 5

Concluding

Question 6

Supportive communication principles are…

Answer 6

Descriptive
Not evaluative
Validating
Owned
Active listening

Question 7

Three goals of supportive communication…

Answer 7

Seeks to preserve a positive relationship
Allows communication of negative feedback
Strengthens overall relationship

Question 8

What are the four communication response styles?

Answer 8

Advising
Deflecting
Reflecting
Proving

Question 9

The synergy equation is…

Answer 9

Quality*acceptance=effective deicisions

Question 10

What are the STATE principles?

Answer 10

Share
Tell
Ask
Talk tentatively
Encourage testing

Question 11

What are the four sources of interpersonal conflict?

Answer 11

Environmentally induced stress
Personal differences
Informational deficiencies
Role incompatibility

Question 12

Perception that assigned goals and responsibilities compete with those of others

Answer 12

Role incompatibility

Question 13

Conflict that stems from personal values and needs

Answer 13

Personal differences

Question 14

What are the five styles of handling conflict?

Answer 14

Dominating
Avoiding
Integrating
Obliging
Compromising

Question 15

When it’s a small issue and there is limited time or resources this conflict management technique is appropriate…

Answer 15

Avoiding

Question 16

Contact hypothesis states…

Answer 16

The more members of different groups interact, the less the conflict that arises

Question 17

When a manager fosters a structured debate of opposing viewpoints this is the ______ method of programming functional conflict.

Answer 17

Dialectical decision method

Question 18

What are the four stages of the rational decision making model?

Answer 18

Identify
Generate alternatives
Evaluate and select
Implement and evaluate

Question 19

This form of decision making involves bounded rationality, personal characteristics, lack of resources, manageable information focus, and sometimes satisficing…

Answer 19

Normative model

Question 20

What are the eight biases in decision making?

Answer 20

Confirmation
Overconfidence
Availability
Representativeness 
Anchoring
Hindsight
Framing
Escalation of commitment

Question 21

What are the four decision making styles?

Answer 21

Directive
Behavioral
Analytical
Conceptual

Question 22

What are the steps in the EDAM model?

Answer 22

Context and preparation
Gather data
Define and articulate
Analyze and decide
Act and asses

Question 23

What are the five bases of power?

Answer 23

Reward
Coercive
Legitimate
Expert
Referent

Question 24

What are the 9 types of influence tactics?

Answer 24

Rational persuasion
Inspirational appeals
Consultation
Ingratiation
Personal appeals
Exchange
Coalition tactics
Pressure
Legitimating tactics

Question 25

The pros of the rational model of decision making...

Answer 25

Quality/logical Transparency Responsibility

Question 26

What are the cons of the Rational model...

Answer 26

``` Not having complete information Leaving emotions out Honestly and accurately evaluating alternatives Limited time and resources People may be unwilling ```

Question 27

Pros of using intuition...

Answer 27

Useful when resources are limited | Fast

Question 28

Cons of intuition decision making...

Answer 28

Good ideas may be ignored May not be able to convince Subject to bias

Question 29

Shortcuts or biases used in decision making

Answer 29

Heuristics

Question 30

The decision maker subconsciously decides something before investigation and seeks information that supports the decision.

Answer 30

Confirmation bias

Question 31

A decision makers tendency to base decisions on information that is readily available in memory, the most recent information

Answer 31

Availability bias

Question 32

When people estimate the probability of an event occurring based on simile occupancies

Answer 32

Representative bias

Question 33

Decision makers are influenced by the first information received about a decision.

Answer 33

Anchoring bias

Question 34

The tendency to stick to an ineffective course of action when it is unlikely that the bad situation can be reversed

Answer 34

Escalation of commitment bias

Question 35

Trying to convince someone with reason, logic, or fact

Answer 35

Rational persuasion

Question 36

Trying to build enthusiasm by appealing to others emotions, ideals, or values

Answer 36

Inspirational appeals

Question 37

Getting others to participate in planning, making decisions, and changes

Answer 37

Consultation

Question 38

Referring to friendship and loyalty when making a request

Answer 38

Personal appeals

Question 39

Making explicit or implied promises and trading favors

Answer 39

Exchange

Question 40

Getting others to support your position to persuade someone

Answer 40

Coalition tactics

Question 41

Demanding compliance or using intimidation or threats

Answer 41

Pressure

Question 42

Basing a request on ones authority or right, organizational rules or policies, or support from superiors

Answer 42

Legitimating tactics