Exam 1 Flashcards
What is human capital?
The productive potential of an individual’s knowledge, skill, and expertise
How do you build human capital?
Training
Work based development opportunities
Learning activities
Career planning
What is social capital?
The productive potential resulting from relationships, goodwill, trust, and cooperative effort
How do you build social capital?
Internally: mentoring, membership
Externally: conferences, local industry organizations
Concerned with behavior, right v. Wrong, good v. Bad, and the many shade of gray in between
Ethics
Ill conceived goals, motivated blindness, indirect blindness, slipper slope, and overvaluing lead to this…
Unethical behavior at work
Organizational commitment, employee engagement, perceived organizational support, and job satisfaction are this…
The major workplace attitudes
Personal values (person-culture fit), personality, leader behavior, organizational culture, meaningfulness, organizational climate, and psychological contracts drive…
Organizational commitment
Urgency, being focused, intensity, enthusiasm, personal factors, and environmental characteristics drive…
Emoter engagement
The extent to which employees believe their organization values their contributions and cares about their well-being (makes them happier) drives…
Perceived organizational support
Need fulfillment, met expectations, value attainment, equity, and disposition/genetic components drive…
Job satisfaction
What is OB?
An interdisciplinary field dedicated to understanding and managing people at work
A mix of people of different socially relevant group identities working or living together in a defined social system is…
Diversity
Over generalized belief that categorizes all members of a social identity group as “typical” of that group is a…
Stereotype
Intentional and unintentional, conscious and subconscious preference or predisposition toward one group compared to another is…
Bias
Preconceived, evaluative attitude about someone based on his or her group membership is…
Prejudice
In order to have an inclusive team, there are three indicators that must exist…
Equitable employment practices
People and differences are valued
Inclusion in decision making
The capacity for recognizing out own feelings and those of others, for motivating ourselves, for managing emotions well in ourselves and in our relationships…
Emotional intelligence
The big five are…
Extra version Agreeableness Conscientiousness Emotional stability Openness to experience
Outgoing, talkative, sociable, assertive…
Extra version
Trusting, good-natured, cooperative, softhearted…
Agreeableness
Dependable, responsible, achievement oriented, persistent…
Conscientiousness
Relaxed, secure, unworried…
Emotional stability
Intellectual, imaginative, curious, broad minded…
Openness to experience
