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Public Administration > Quiz #2 > Flashcards

Quiz #2 Flashcards

1
Q

TQM stands for

A

Total Quality Management

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2
Q

What are the essential funtions of TQM

A
  • Customer Focus
  • Upper managment commitment
  • Continuous improvement
  • Participative management
  • labor managment cooperation
  • Organized analysis
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3
Q

What is the Central emphasis of TQM?

A

Customer Focus

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4
Q

Who is the Father of TQM?

A

W. Edwards Demming

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5
Q

What are the first 7 key elements of TQM?

A

1-Leaders determine aim/purpose of Organization and commit to them
2-All, including management, learn new philosophy.
3-All must understand purpose of inspection
4-Eliminate using costs as a basis for awarding business
5-continuously improve systems of production and service
6-Modern training methods
7-teach leadership

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6
Q

What are the second 7 key elements of TQM

A

8-Eliminate Fear, build trust, create environment conducive to innovation.
9-Staff must be optimized toward aims of Org.
10-Eliminate pleas to the workforce
11-Eliminate numerical quotas
12-Eliminate obstacles that deprive people of pride in their work.
13-Ecourage worker education
14-Act to bring transformation

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7
Q

What did you learn about while she was gone?

A 
INPUTS- Actual items (people, places, money, etc)
PROCESS- What would the inputs provide?
OUTPUTS- is the process working?
OUTCOMES- long term results
STRATEGIC PLANNING: SWOT
Strengths
Weaknesses
Opportunities
Threats
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8
Q

when did policy science emerge as field of study

A

50’s and 60’s

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9
Q

How did policy science approach societal problems?

A

Qantitative and Quasi- scientific approaches

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10
Q

What is operations research?

A

use of statistics and math

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11
Q

Planning Programming Budgeting system (PPBS)

A

Systematic comparisons, cost and effectiveness. cost-benifit analysis.

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12
Q

What happened in 1964

A

Economic Opportunity Act

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13
Q

What did the 164 law end up doing?

A

Bring Program evaluation to the forefront of study.

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14
Q

why do outside evaluations matter?

A

Gain knowledge and improve certain aspects of the program

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15
Q

Questions to ask during an evaluation….

A

1- why is there a need for eval?
2-What Q’s will the eval try to answer?
3-How will results be used?

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16
Q

Close ended questions vs open ended?

A

Close- Scale ratings

open- Narrative ratings

17
Q

Who are Stakeholders?

A 
Policy makers
Programs sponsors
eval sponsor
program managers
program targets
other interested parties
18
Q

Types of Program Evals

A

1- needs assessment: what are the problems and services needed?
2-Program theory: goals and objectives, services to be delivered, etc.
3- program process:How well are services being delivered?
4- asses program impact: goals/ objectives completed?
5-asses program efficiency: do benefits outweigh costs?

19
Q

Prior to 1921, how was the federal budget managed?

A

It was fragmented and disorganized. Agencies petitioned Congress directly and the president had no formal role.

20
Q

In 1921, the federal budget changed in what ways?

A

The Budget and accounting act. Bureau of the budget (BOB) and Government Accountability Office (GAO) created

21
Q

The BOB is know known as what?

A

The Office of Managment and Budget

22
Q

What is the Current process for the federal budget?

A

February- President sends budget request to congress. OMB provides congress with requested amount and projected taxes for upcoming year. they also determine if there will be a surplus or deficit.

Congress develops a budget resolution: appropriations bill.

23
Q

What are the spending priorities for congress?

A

Discretionary and Entitlement

24
Q

Types of budgets

A

OPERATING: short term, year-to-year budget
CAPITAL: long term budget for large projects that take longer than the fiscal year. financed through borrowing (bonds)
LINE-ITEM: illustrates what the money will be used for specifically. popular at local level, provides accountability, not tied to performance.
PERFORMANCE: amount of money is based on performance
ZERO-BASED: defends funding level each year. helpful for setting priorities.Labor intensive.

25
Q

Auditing:

A

Independent investigation. Federal is overseen by GAO. State by Comptroller. local by local firms/ comptroller

26
Q

Where does the money come from?

A

Federal: Income, wealth, consumption taxes

State: income, consumption taxes

Local: property taxes

27
Q

progressive tax system

A

Tax goes up as income goes up.

28
Q

Regressive tax system

A

the government assesses tax as a percentage of the asset that the taxpayer purchases or owns.

Public Administration (3 decks)

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