Quiz 1 - Chapter 2 - Challenging Targets Flashcards
1
Q
Thought vs. Action?
A
Users may not be able to explain actions through words, but they know their head how they interact with the system
2
Q
Tacit vs. Explicit Knowledge?
A
Explicit Knowledge: Information on how to use a system that is written down or present somewhere that the user can find
Tacit (hidden) Knowledge: knowledge in users head, not necessarily written down - few people know how to use system, may not be documented - we would need to identify this info
3
Q
Expert vs. Novice?
A
Novice - new users
Expert - experienced users - may want shortcuts instead of several steps
