Brainscape's Knowledge GenomeTM

Browse over 1 million classes created by top students, professors, publishers, and experts.


See full index

rev management > quiz 1 > Flashcards

quiz 1 Flashcards

1
Q

why do people go out?

A

they either want to or have to

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

difference between group and individual?

A

individual is smaller

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

what is corporate individual?

A

the company pays for their expenses (they will spend money elsewhere)

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

how will corporate be billed?

A

direct billing

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

what is required for corporate individual?

A

work area, computers, room service, business centres

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

who books for corporate individual?

A

3rd parties

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

corporate rates?

A

set rates for a set amount of time

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

what kind of rates do government individuals get?

A

because they are huge they can score good rates

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

what is a rack rate?

A

highest rate at a hotel
rate that is quoted if the guest doesnt fit into a market segment
its always available

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

what are leisure individual rates based on?

A

to sell a person into WANTING to go

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

why must government people be careful with the money?

A

because its tax dollars

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

what is BAR?

A

best available rate

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

what is unique about rack rates?

A

the highest rack rate is always open

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

why give a discount?

A

to combat perishability

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

why offer discounts to employees?

A

as a perk

so they know more about the product

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

what are the 3 categories of discounts?

A

3rd party agreements
property specific
3rd party websites

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
17
Q

what is a package

A

when a hotel includes a room + something else

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
18
Q

what is FIT

A

free and fully
independant and individual
travel and tour

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
19
Q

how is FIT different from tours?

A

smaller groups and they are more customized

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
20
Q

how long of lead times does FIT have?

A

12-16 months

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
21
Q

high or low wash factor for FIT?

A

usually high because wholesaler books rooms on spec

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
22
Q

can hotels give commission to FIT?

A

no

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
23
Q

what comes in a FIT package?

A

transportation, food, rooms, attraction passes, and more

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
24
Q

where can FIT tours be sold?

A

wholesaler or travel agent

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
25
Q

is there an escort at a FIT tour?

A

no

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
26
Q

how many rooms to groups sell?

A

10+

27
Q

long or short lead times for group?

A

depends, the larger the group, the longer lead time is needed

28
Q

what other services do groups need?

A

function spaces, audio visual, group meals

29
Q

what is unique about tours?

A

you will have an escort

30
Q

what is an escort?

A

someone who comes along and guides the group on the trip and minimizes stress

31
Q

what is a downfall of tours?

A

not a lot of freedom

32
Q

what is an upside of tours?

A

it is cheaper

33
Q

who goes on tours?

A

price sensitive people (seniors and students)

34
Q

how many people can a tour bus hold?

A

48-53

35
Q

what kind of rooms do tours book?

A

2 beds

36
Q

a classic tour will block how many rooms?

A

25-30

37
Q

how long do tours stay?

A

1-2 nights

38
Q

what is peak time in Canada for tours?

A

July and August

39
Q

typical lead time of a tour?

A

12-16 months

40
Q

wash factors for a tour?

A

very low. they will cancel the whole tour if anything

41
Q

what is the most common group block cut off date?

A

30 days

42
Q

what is baggage gratuity?

A

an extra charge to have the tour groups luggage automatically transported from the bus to the room and back to the bus afterwards (saves time)

43
Q

how do you feed tour groups?

A

have group meals or you can hand out meal vouvhers (food courts)

44
Q

what is billed for a tour?

A

room and room tax only

45
Q

how can a hotel minimize extra charges?

A

turn off phone and turn off options to watch movies

46
Q

what is a tour billed onto?

A

a master bill

47
Q

what are the 2 types of tours?

A

one time

tour series

48
Q

what is a tour series?

A

when a tour books a number of different tours at the same property

49
Q

what is a one time tour?

A

when a tour is booked at a property only once (these are mostly for specialty tours)

50
Q

what is an association on leisure?

A

SMERF

51
Q

what is an association on business?

A

professional accocitaions

52
Q

what is SMERF?

A 
social/sport
military
education
religion
fraternal
53
Q

what is a conference?

A

a gathering of people for educational purposes and to network

54
Q

what is a convention?

A

ideally the same thing as a conference but with a tradeshow as well

55
Q

what is a tradeshow?

A

when a bunch of companies gather to market, showcase, and demonstrate their products or ideas

56
Q

what do conferences and conventions need?

A 
function spaces
coffee breaks
audio visuals
57
Q

who books rooms for conventions and conferences?

A

typically the guests book their own rooms

58
Q

what is the lead times of an association?

A

12 months - 12 years

59
Q

what can effect the wash factor of an association?

A

economy and location

60
Q

where are incentives billed to ?

A

a master account

61
Q

how many people usually attend an incentive trip?

A

40-100

62
Q

what is the lead time for incentive groups?

A

16-20 months

63
Q

why is the wash factor for incentives very very very low?

A

because if someone wins a trip they would rarely pass it up and if they do pass it up the company will give it to the next runner up so it is almost guaranteed to book

rev management (4 decks)

Brainscape helps you reach your goals faster, through stronger study habits.
© 2024 Bold Learning Solutions. Terms and Conditions