quiz 1 Flashcards
why do people go out?
they either want to or have to
difference between group and individual?
individual is smaller
what is corporate individual?
the company pays for their expenses (they will spend money elsewhere)
how will corporate be billed?
direct billing
what is required for corporate individual?
work area, computers, room service, business centres
who books for corporate individual?
3rd parties
corporate rates?
set rates for a set amount of time
what kind of rates do government individuals get?
because they are huge they can score good rates
what is a rack rate?
highest rate at a hotel
rate that is quoted if the guest doesnt fit into a market segment
its always available
what are leisure individual rates based on?
to sell a person into WANTING to go
why must government people be careful with the money?
because its tax dollars
what is BAR?
best available rate
what is unique about rack rates?
the highest rack rate is always open
why give a discount?
to combat perishability
why offer discounts to employees?
as a perk
so they know more about the product
what are the 3 categories of discounts?
3rd party agreements
property specific
3rd party websites
what is a package
when a hotel includes a room + something else
what is FIT
free and fully
independant and individual
travel and tour
how is FIT different from tours?
smaller groups and they are more customized
how long of lead times does FIT have?
12-16 months
high or low wash factor for FIT?
usually high because wholesaler books rooms on spec
can hotels give commission to FIT?
no
what comes in a FIT package?
transportation, food, rooms, attraction passes, and more
where can FIT tours be sold?
wholesaler or travel agent
is there an escort at a FIT tour?
no
how many rooms to groups sell?
10+
long or short lead times for group?
depends, the larger the group, the longer lead time is needed
what other services do groups need?
function spaces, audio visual, group meals
what is unique about tours?
you will have an escort
what is an escort?
someone who comes along and guides the group on the trip and minimizes stress
what is a downfall of tours?
not a lot of freedom
what is an upside of tours?
it is cheaper
who goes on tours?
price sensitive people (seniors and students)
how many people can a tour bus hold?
48-53
what kind of rooms do tours book?
2 beds
a classic tour will block how many rooms?
25-30
how long do tours stay?
1-2 nights
what is peak time in Canada for tours?
July and August
typical lead time of a tour?
12-16 months
wash factors for a tour?
very low. they will cancel the whole tour if anything
what is the most common group block cut off date?
30 days
what is baggage gratuity?
an extra charge to have the tour groups luggage automatically transported from the bus to the room and back to the bus afterwards (saves time)
how do you feed tour groups?
have group meals or you can hand out meal vouvhers (food courts)
what is billed for a tour?
room and room tax only
how can a hotel minimize extra charges?
turn off phone and turn off options to watch movies
what is a tour billed onto?
a master bill
what are the 2 types of tours?
one time
tour series
what is a tour series?
when a tour books a number of different tours at the same property
what is a one time tour?
when a tour is booked at a property only once (these are mostly for specialty tours)
what is an association on leisure?
SMERF
what is an association on business?
professional accocitaions
what is SMERF?
social/sport military education religion fraternal
what is a conference?
a gathering of people for educational purposes and to network
what is a convention?
ideally the same thing as a conference but with a tradeshow as well
what is a tradeshow?
when a bunch of companies gather to market, showcase, and demonstrate their products or ideas
what do conferences and conventions need?
function spaces coffee breaks audio visuals
who books rooms for conventions and conferences?
typically the guests book their own rooms
what is the lead times of an association?
12 months - 12 years
what can effect the wash factor of an association?
economy and location
where are incentives billed to ?
a master account
how many people usually attend an incentive trip?
40-100
what is the lead time for incentive groups?
16-20 months
why is the wash factor for incentives very very very low?
because if someone wins a trip they would rarely pass it up and if they do pass it up the company will give it to the next runner up so it is almost guaranteed to book
