Queues

Question 1

What are queues ?

Answer 1

It is function that let the work load distributed to members of queues

Question 2

Example of Queues ?

Answer 2

• When Teacher of a particular classroom or a subject is checking the answer sheets . But teacher splits with other teachers to check answer sheets .
• Useful when ecommerce sites sales day as huge rush in traffic then the work load is increased n distributed by system to avail members for support.

Question 3

When a customer

Question 4

When a customer sent a query to company about product n work load is huge. Who will reply to it .

Question 5

When a customer

Question 6

Who will be the owner of Record in queue ?

Answer 6

Queue becomes the owner of Record.

Question 7

Can u Delete the Queue if it has Records in it ?

Answer 7

NO . Since Queue is the owner of Record . And in salesforce u can’t create a Record without Owner Field . It won’t let u delete it .Unless either manually the records owner is changed or through process automation.

Question 8

To which objects Queue becomes the owner of records?

Answer 8

Of Selected Objects only.

Question 9

How Many types of OWD - organization wide default settings are there ?

Answer 9

Four types -

1. Public Read Only

2.Public Read Write -In 1 and 2 everyone can view the records in Q but only Q
members can take action of records.
3.Private - Only Queue members can take the ownership of record.

4.Public Read Write Transfer to certain objects only - In this setting anyone can take ownership or view or edit the Record .

Question 10

In Salesforce can u delete a user ?

Answer 10

U can’t delete a user . Salesforce doesn’t allow to delete User.

Question 11

Does Q members need any permission to act on records in Q?

Answer 11

Irrespective of OWD settings and Q members user need to have EDIT permission on OBJECT level.