Questions

Question 1

What does SOLER stand for?

Answer 1

S - SQUARE (your body with their body)
O - be OPEN
L - LEAN in, show interest
E - EYE CONTACT
R - be RELAXED

Question 2

What is SOLER a summary of?

Answer 2

Good attending behavior.

Question 3

We should avoid using questions that begin with “why”. Explain.

Answer 3

“Why” questions make the recipient feel defensive and interrogated.

Question 4

What are the 4 basic feelings?

Answer 4

• Anger
• Sadness
• Fear
• Happiness

Question 5

Attending is:

Answer 5

Being with the client physically, but also emotionally.

Question 6

What is Carl Rogers known for?

Answer 6

His theory for Sincere Positive Regard.

Question 7

Attending behavior accomplishes 2 things. What are they?

Answer 7

1. It shows you’re with the client (physically & emotionally)
2. It puts you in a position to listen

Question 8

There are 8 obstacles to good listening. What are they?

Answer 8

1. Interrupting
2. Inadequate Listening
3. Evaluative Listening
4. Listening for Facts
5. Filtered Listening
6. Rehearsing
7. Sympathetic
8. Empathetic

Question 9

Listening is:

Answer 9

The ability to capture and understand the messages being transmitted by the client, whether verbally, non-verbally, clearly, or vaguely.

Question 10

Reflection is:

Answer 10

A way you give back information and helps get them to talk to you.

Question 11

Reflecting Content is:

Answer 11

A summarization or paraphrase of what was just said.

Question 12

Reflecting Feeling helps the client…

Answer 12

… identify emotions and become aware of their own feelings.

Question 13

Punitive

Answer 13

Serving for, concerned with, or inflicting punishment.

Question 14

The best way to ask questions is…

Answer 14

… to ask open-ended questions.

Question 15

There are 5 steps to dealing with confrontation. What are they?

Answer 15

1. Make the decision on how you will handle it.
2. Prepare for it, picture their response.
3. Deal with the conflict.
4. Learn from the conflict.
5. Don’t take it home.

Question 16

There are 5 Types of Discrepancies. What are they?

Answer 16

1. Words VS Behaviors
2. Feelings VS Behaviors
3. Mixed Verbal Messages
4. Illusion VS Reality
5. Real Self-Concept VS Ideal Self-Concept

Question 17

Closed Questions

Answer 17

Through eliciting a yes/no or brief response, clients are discouraged from full expression.

Question 18

Open Questions

Answer 18

Allows for maximum flexibility of a response that aids the client to understand the conditions that precipitate problems.

Question 19

The only instances you should interrupt are:

Answer 19

a) for the sake of time

b) to clarify

Question 20

Active Listening:

Answer 20

1. Clarifies
2. Gathers information
3. Helps with verbal and non-verbal communication
4. Lets them do the talking

Question 21

There are 5 bad reasons to cancel discussed in class. What are they?

Answer 21

1. Need for relationship
2. Need for control
3. Need to rescue
4. Need for information
5. Need for affirmation and acceptance

Question 22

The first year of marriage is said to be the hardest. Why?

Answer 22

Because of unrealistic expectations.