Questions Flashcards
John Turner was laid off from his communications job. What law gave him the right to continue receiving health benefits by paying the monthly premium?
COBRA
Comprehensive Omnibus Budget Reconciliation Act
The most valuable asset a company has is managed by the
HR manager
The most valuable asset a company is its employees
When a new employee is hired it is part of which process?
Selection
Selection means hiring
HR manager make policies __________ with the mission statement
Congruent
in line with the company’s mission statement.
Congruent : 알맞은, 적절한
Which of the following is a specific, scientific way of categorizing exactly what a skills and tasks a specific job requires?
Job analysis
a way to justify a job description
John is writing out the ideal traits for the new computer engineer he wants to hire. What process is he using?
Job design
If you are an authoritarian, you ascribe to
Authoritarian- 권위주의적인, 독재적인
Theory X
Which of the following would not show job relatedness for plumber?
A. Plumbing license
B. City of residence
C. Ownership of tools
D. Driving record
B. City of Residence
Which of the following is NOT a part of the recruiting process?
A. Posting jobs online
B. Interviewing
C. Employee referrals
D. Radio advertisement advertising opennings
B. Interviewing
Using a headhunter to find eligible candidates means
You will pay 30-40% of the future salary as a premium
Which of the following shows how essential job tasks are related to the job?
job relatedness
Which of the following is NOT a word that signifies someone leaving the organization?
A. Termination
B. Turnover
C. Pink Slip
D. Turningpoint
Turningpoint
What is the best predictor of future performance?
Past Performance
When a test is devised to correlate an employee’s work habits with performance it is called?
correlate-연관성이 있다, 상관관계가있다
Criterion-related validity test
criterion-기준
When you verify the results from a study by using a sample group it is called
Cross-validation test
When a group of current employees are rated on a set of skills by their manager and then given a skills test, this is called a
Concurrent validity test
concurrent- 공존하는, 동시에 발생하는
Which of the following tests is analyzed after the employee is hired
Predictive validity test
The value in the Delphi technique lies in the __________ it creates.
Ideas
Which of the following is the theory of autonomy that depends on a corporation’s approach to globalization?
Autonomy- 자치권, 자주성, 자울성
Limited autonomy
What is the main goal of a quality circle?
To solve problems and generate improvement in the workplace.
Which test concludes the capacity a person has to learn new skills?
Aptitude test
Aptitude- 소질, 적성
Past performance is the best predictor of future behavior. Which of the following applies that in an interview format?
Behavioral description interview
Which of the following investigates business and individuals for enforcement of law regarding protected classes
EEO
Equal Employment Opportunity
When given a hypothetical situation in an interview it is called
Situational interview
When employee is given assistance finding a new job it is called
Outplacement
When someone permanently will lose their job through a reduction of the company it is called
Downsizing
When there is not enough work to be done and employees are temporarily or permanently left without work it is called
Layoff
What is it called when you learn the job by actually doing it?
On-the-job training
Which of the following is NOT a factor with job satisfaction?
A. Hours
B. Pay
C. Benefit
D. Vacation location
Vacation location
What is it called when the employee is taught information, asked questions, and reviews the answers with the trainer?
Programmed learning
Which of the following is a step-by-step method of teaching a job?
Job instruction training
John trains in “fake” restaurant to prepare for his new job at a “real restaurant” this is called what type of training?
Vestibule training
Which of the following is NOT considered on-the-job training?
A. Planned progression
B. Temporary promotion
C. Job rotation
D. Conference
Conference
Which of the following is NOT off-the-job training?
A. Planned progression
B. Conference
C. Job rotation
D. Role-playing
Job rotation
Which of the following rates employees on a list of traits or job requirements?
Traits- 특성
Graphic rating scale method
What is it called when you compare each employee to every other employee in a particular area?
Paired comparison method
Which of the following rates employee as a group from best to worst on a particular area?
Alternation ranking method
Which of the following is the Title that protects race?
Title VII
Dual career ladder programs are designed for employees who
Have technical skills and do not want to work in a managerial capacity
The Equal Pay Act of 1963 prevents pay discrimination related to
Salary, Job related expenses, benefits and bonuses
What is it called when ratings are matched with employee behavior?
Behaviorally anchored rating scale
When employees are judged by specific goals and if they met their goals this is called
Management by objectives
Grades are defined by the requirements found to be common to several tasks spanning different departments resulting in what system?
Classification method
Grouping employees in specific groups and grading their efforts on the curve is called what?
Forced distribution method
Which of the following is the second step when forming a group?
Storming
John comes to work late many times a month. His supervisor keeps track of these tardies as well as when he exceeds his goals. What method is being used?
Critical incident method
Which of the following ensures that employees retain access to medical coverage after involuntary termination?
COBRA
Comprehensive Omnibus Budget Reconciliation Act
Which of the following is NOT part of TQM, Total Quality Management?
A. Doing things right the first time
B. Taking ownership of issues
C. Continually improving
D. Understanding the customer’s needs
Taking ownership of issues
A manager who believes that all people are valuable and want to contribute to their best ability you ascribe to
Theory Y
The united States and what two countries participate in NAFTA?
NAFTA: the North America Free Trade Agreement
Canada and Mexico
NAFTA allows what between the countries involved?
Trade free from embargoes
The hay plan is best known as a
Job evaluation plan
What similar system in Europe allows for lessened trade barriers?
EU
The European Union
Which of the following is NOT a protected Title VII class?
Sexual preference
Social security benefit increases are based on increases in the
Cost of living
If Jennifer is at a grade 22 and peter is at a grade 45
Peter is paid more
If you are getting paid overtime
You receive time and one half your wages.
Overtime is paid at one and a half your regular hourly rate
Kyle is a salaried employee. This means
He is not entitled to overtime
Brenda is paid piecework. If she is paid 75 cents for every hat she sows and she sows 15 in one hour, how much is she paid per hour?
$11.25
John is paid $1500 per computer he sells. This is his only compensation. This means he
Is paid on commission
When an employee receives an hourly wage and an extra bonus for each task completed it is called
Standard hour plan
Which of the following is responsible for ensuring employee safety
OSHA
What law/organization protects you from being fired because your wages are being garnished?
CCPA
Consumer Credit Protection Act
Which of the following in not a benefit
A. Paid vacation
B. Paid sick day
C. Safe work environment
D. 401K
Safe work environment
Which if the following organizations provides health care on a prepaid basis?
HMO
Health Maintenance Organization
What is it called when an employee receives certain accrued benefits based on years of service?
Vesting
Joline is having a stressful time at work and problems at home. She can visit a psychologist or other counselor through her employer’s _________ program.
EAP
Employee Assistance Program
Which of the following are barriers to making decisions?
A. Statistics
B. Lack of Statistics
C. Emotions
D. All of the above
All of the above
A 401K account provides what?
A way to save for retirement
Kyle falls off the roof while doing his roofing job. What program will allow him to keep getting his wage while out of work?
Workers’ compensation insurance
The Delphi process takes place in what length of time?
The Delphi method is usually a long process that continues as long as necessary to form a consensus.
Members of a quality circle
I. Are volunteers
II. Meet on company time
III. Are paid according to their contributions
A. I and II
B. II and III
C. I and III
D, I, II, and III
A. I and II
This is a commission that investigates and prosecutes those business and individuals who discreminate against protected classes
EEO
Equal Employment Opportunity
is a federal law that sets minimum standards for most voluntarily established pension and health plans in private industry to provide protection for individuals in these plans.
ERISA
The Employee Retirement Income Security Act of 1974
____________ assures the safety and health of America’s workers.
OSHA
Occupational Safety & Health Administration
John is making $23 per hour working at a fast food chain as a cook. He has worker there for six years and received cost of living raises every year. This could be an example of
Red circle wages
The Big Five personality types are assessed through a test. People with similar scores
Tend to work well together
What challenges do unions pose for human resource management?
A. Accountability assumed for deduction union labor fees
B. Collective bargaining makes it more complex to handle employee grievances
C. The necessity to hire an expert in labor law and a union work environment
D. All of the above
All of the above
Which organization/law prohibits discrimination against qualified individuals with disabilities?
ADA
American with Disabilities Act
Which of the following provides tights and protections for participants and beneficiaries in group health plans?
HIPPA
The Health Insurance Portability and Accountability
Which law/organization requires most employers with 100 or more employees to provide notification 60 calendar days in advance of plant closing and mass layoffs?
WARN
The Worker Adjustment and Retraining Notification Act
Which of the following restricts unions?
Taft Hartley Act
Which of the following only applies to companies/unions with 15 or more workers?
ADA
Title I of the Americans with Disabilities Act
Dual career ladder programs are most common in what industry?
A. Engineering
B. Scientific
C .Medical
D. All of the above
All of the above
The Equal Pay Act protects against pay discrimination based on _________ for employees who perform the same work.
Gender
The Equal Pay Act of 1963
Mandates equal wages between both genders.
Title VII of the Civil Rights Act does NOT cover discrimination for which of the following
Sexual preference
Sexual harassment is not allowed by what law/agency?
Title VII of the Civil rights Act of 1964
If the ABC company has to hire four women to management positions in the next three years, it is participating in
Affirmative action
Affirmative- 긍정의
John is fired for stealing. He __________ eligible for unemployment benefits through unemployment insurance.
IS NOT
Which for the following is NOT an example of environmental stress?
A. Traffic
B. Noise from keyboard
C. Air Pollution
D. Headache
Headache
______________ has the last word and has the power to complete the settlement.
Arbitrator
_______________ is a neutral third party that helps two parties reach an agreement.
Mediator
Which of the following is a positive type of stress?
Eustress
Which of the following correctly shows the personality types represented by the acronym OCEAN?
Conscientiousness, extroversion, agreeableness neuroticism, and openness.
Which of the following deals with unions?
NLRB
The National Labor Relations Board
When an employee can work from home or wherever they choose it is called
Telecommuting
When a complex set of skills need to be taught to employees, the best approach is
Module or part
For what purpose do managers NOT use performance appraisals?
A. Layoff
B. Team selection
C. Training needs
D. Human resource planning
Human resource planning
Different managers use performance appraisals for different purposes. A developmental manager would use it to determine
Training
Different managers use performance appraisals for different purposes. A administrative manager would use it to determine
Terminations
When projects are sent outside of the organization for completion it is called
Outsourcing
WARN applies for companies with how many employees?
100
Which of the following is NOT benefit of employee leasing?
A. Employees cost less in salary
B. Employees do not pay benefits
C. Employees can be easily terminated
D. Increased legal liabilities
Increased legal liabilities
What is ergonomics?
The study of workspaces and how they interact with people
If 100 women interviewed for jobs in a craft store and 20 were hired, according to the 4/5 rule, how many men must hired if 75 were interviewed?
12
Which of the following is a designated person to mainly hear grievances from employees?
Ombudsman
Which of the following includes a neutral third party AND is legally binding?
Arbitration
When John is unlikely to be able to move up in the company he has reached a
Carrer plateau
Gloria is an Asian woman working at a large corporation. If she is unable to move up further in the corporation what is the most likely reason?
Glass Ceiling
Groups of knowledge, policies and culture that give a company its direction and delivers results are called
Core competencies
competencies- 주요역량
Social security benefits are based on the primary insurance amount, which is formulated using average wage indices and bend points. A COLA increase which of the following?
Primary insurance amount
Which of the following is an example of a compressed work week schedule?
Four 10 hours shifts
If Paul’s company uses Xerox as an example of where they want to be in the market and how they want to do things, they are using the company as a
Benchmark
Which of the following industries is likely to have the LEAST amount of union members?
Accountants
Which law was the first federal law regulating labor disputes?
Railway Labor Act
Which of the following is a function of human resource management?
A. Performance appraisal
B. Staffing
C. Labor relations
D. All of the above
All of the above
Why is human resource management more complex in relation to MNC’s?
Difference between head quarters and subsidiaries.
If an employer is able to terminate you at any time for any reason you are a
At-will-employee
Mary notices that the machine she is working on is broken. She tells her manager who decides not to fix it and continue to use it. This manager is showing
Negligence
Who created Theory X and Theory Y
Douglas McGregor
John’s supervisor doesn’t like him. His supervisor tells his team to make things uncomfortable for John by scheduling poor shifts, denying vacation time, makes sure equipment isn’t available, even vandalizes his locker and personal effects. John is frustrated and quits because of the working environment. This is called
Constructive discharge
When Unions and human resources meet to achieve better wages, benefits and working conditions, it is known as
Collective bargaining
If peter is found with cocaine in his desk at work the most likely course of action is
Termination
Quality circles address problems such as
A. Safety
B. Product design
C. Manufacturing processes
D. All of the above
All of the above
Agreeableness is one of the big five personality types. Which of the following is NOT a characteristic of agreeableness?
A. Friendly
B. Sensitive
C. Compassionate
D. None of the above
Sensitive
WARN requires employees to be notified how many days in advance of layoff?
60
____________ is when the company wants to reduce its employees to improve the bottom line.
Downsizing
Mary comes to work without her uniform. Her supervisor sends her directly home. This is an example of her supervisor apply which rule
Hot-stove
When Tom is late the first time, he gets a warning. When he is late for second time, he is penalized the days pay by being sent home. This is example of
Progressive discipline
When group of employees want to be represented or are grouped together for bargaining purposes they are called
Bargaining unit
Silvia thinks that she is underpaid and wants a raise. Which of the following would be best to show her manager in support of her position?
Wage and salary survey
Executive order 11246 enforces
Affirmative action
Incidence rate, the amount of injuries on the worksite, is calculated per ______ full time employees per year.
100
The Delphi technique is designed to
Create a majority group opinion on a particular topic
FEP stands for what
Fair employment practices
___________ provides certain employees with up to 12 weeks of unpaid, job-protected leave per year
FMLA
The Family and Medical Leave Act.
The hot stove method of discipline includes which of the following?
A. A warning
B. Immediate discipline/consequence
C. Consistent application
D. All of the above
All of the above
When an employee is paid by company ABC but works at company PDQ they are involved in
Employee leasing
It is illegal to give a candidate a polygraph test unless the job is for
Pharmaceutical sales person
Pharmaceutical- 제약의
ABC plant closes its offices and plant during a strike this called a
Lockout
The Delphi method consists of
Questionnaires
An account says he is having back pain. He asks his employer for an ergonomic chair. The employee has no obvious disability or known medical condition. His employer asks him to provide documentation from a physician that describes his disability and substantiates his need for an ergonomic chair. According to ergonomics and reasonable accommodation:
The employer is only required to provide a new chair with the documentation.
In a compressed work week schedule, an employee works a usual 35-40 hour workweek in less than _____ days.
5
Which of the following is a log of work-related injuries and illnesses?
Form 300
When a company is paying the salary that the market demands it is called
Meeting the market
When an interest in the people’s problems affects the outcome, not the changes themselves, it is known as
Hawthorn effect
Executive Order 11246 refers to what?
Equal Employment Opportunity
