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Human Resource Management > Questions > Flashcards

Questions Flashcards

1
Q

John Turner was laid off from his communications job. What law gave him the right to continue receiving health benefits by paying the monthly premium?

A

COBRA

Comprehensive Omnibus Budget Reconciliation Act

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2
Q

The most valuable asset a company has is managed by the

A

HR manager

The most valuable asset a company is its employees

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3
Q

When a new employee is hired it is part of which process?

A

Selection

Selection means hiring

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4
Q

HR manager make policies __________ with the mission statement

A

Congruent

in line with the company’s mission statement.

Congruent : 알맞은, 적절한

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5
Q

Which of the following is a specific, scientific way of categorizing exactly what a skills and tasks a specific job requires?

A

Job analysis

a way to justify a job description

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6
Q

John is writing out the ideal traits for the new computer engineer he wants to hire. What process is he using?

A

Job design

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7
Q

If you are an authoritarian, you ascribe to

Authoritarian- 권위주의적인, 독재적인

A

Theory X

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8
Q

Which of the following would not show job relatedness for plumber?

A. Plumbing license
B. City of residence
C. Ownership of tools
D. Driving record

A

B. City of Residence

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9
Q

Which of the following is NOT a part of the recruiting process?

A. Posting jobs online
B. Interviewing
C. Employee referrals
D. Radio advertisement advertising opennings

A

B. Interviewing

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10
Q

Using a headhunter to find eligible candidates means

A

You will pay 30-40% of the future salary as a premium

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11
Q

Which of the following shows how essential job tasks are related to the job?

A

job relatedness

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12
Q

Which of the following is NOT a word that signifies someone leaving the organization?

A. Termination
B. Turnover
C. Pink Slip
D. Turningpoint

A

Turningpoint

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13
Q

What is the best predictor of future performance?

A

Past Performance

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14
Q

When a test is devised to correlate an employee’s work habits with performance it is called?

correlate-연관성이 있다, 상관관계가있다

A

Criterion-related validity test

criterion-기준

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15
Q

When you verify the results from a study by using a sample group it is called

A

Cross-validation test

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16
Q

When a group of current employees are rated on a set of skills by their manager and then given a skills test, this is called a

A

Concurrent validity test

concurrent- 공존하는, 동시에 발생하는

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17
Q

Which of the following tests is analyzed after the employee is hired

A

Predictive validity test

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18
Q

The value in the Delphi technique lies in the __________ it creates.

A

Ideas

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19
Q

Which of the following is the theory of autonomy that depends on a corporation’s approach to globalization?

Autonomy- 자치권, 자주성, 자울성

A

Limited autonomy

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20
Q

What is the main goal of a quality circle?

A

To solve problems and generate improvement in the workplace.

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21
Q

Which test concludes the capacity a person has to learn new skills?

A

Aptitude test

Aptitude- 소질, 적성

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22
Q

Past performance is the best predictor of future behavior. Which of the following applies that in an interview format?

A

Behavioral description interview

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23
Q

Which of the following investigates business and individuals for enforcement of law regarding protected classes

A

EEO

Equal Employment Opportunity

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24
Q

When given a hypothetical situation in an interview it is called

A

Situational interview

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25
Q

When employee is given assistance finding a new job it is called

A

Outplacement

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26
Q

When someone permanently will lose their job through a reduction of the company it is called

A

Downsizing

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27
Q

When there is not enough work to be done and employees are temporarily or permanently left without work it is called

A

Layoff

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28
Q

What is it called when you learn the job by actually doing it?

A

On-the-job training

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29
Q

Which of the following is NOT a factor with job satisfaction?

A. Hours
B. Pay
C. Benefit
D. Vacation location

A

Vacation location

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30
Q

What is it called when the employee is taught information, asked questions, and reviews the answers with the trainer?

A

Programmed learning

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31
Q

Which of the following is a step-by-step method of teaching a job?

A

Job instruction training

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32
Q

John trains in “fake” restaurant to prepare for his new job at a “real restaurant” this is called what type of training?

A

Vestibule training

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33
Q

Which of the following is NOT considered on-the-job training?

A. Planned progression
B. Temporary promotion
C. Job rotation
D. Conference

A

Conference

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34
Q

Which of the following is NOT off-the-job training?

A. Planned progression
B. Conference
C. Job rotation
D. Role-playing

A

Job rotation

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35
Q

Which of the following rates employees on a list of traits or job requirements?

Traits- 특성

A

Graphic rating scale method

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36
Q

What is it called when you compare each employee to every other employee in a particular area?

A

Paired comparison method

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37
Q

Which of the following rates employee as a group from best to worst on a particular area?

A

Alternation ranking method

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38
Q

Which of the following is the Title that protects race?

A

Title VII

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39
Q

Dual career ladder programs are designed for employees who

A

Have technical skills and do not want to work in a managerial capacity

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40
Q

The Equal Pay Act of 1963 prevents pay discrimination related to

A

Salary, Job related expenses, benefits and bonuses

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41
Q

What is it called when ratings are matched with employee behavior?

A

Behaviorally anchored rating scale

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42
Q

When employees are judged by specific goals and if they met their goals this is called

A

Management by objectives

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43
Q

Grades are defined by the requirements found to be common to several tasks spanning different departments resulting in what system?

A

Classification method

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44
Q

Grouping employees in specific groups and grading their efforts on the curve is called what?

A

Forced distribution method

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45
Q

Which of the following is the second step when forming a group?

A

Storming

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46
Q

John comes to work late many times a month. His supervisor keeps track of these tardies as well as when he exceeds his goals. What method is being used?

A

Critical incident method

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47
Q

Which of the following ensures that employees retain access to medical coverage after involuntary termination?

A

COBRA

Comprehensive Omnibus Budget Reconciliation Act

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48
Q

Which of the following is NOT part of TQM, Total Quality Management?

A. Doing things right the first time
B. Taking ownership of issues
C. Continually improving
D. Understanding the customer’s needs

A

Taking ownership of issues

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49
Q

A manager who believes that all people are valuable and want to contribute to their best ability you ascribe to

A

Theory Y

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50
Q

The united States and what two countries participate in NAFTA?

NAFTA: the North America Free Trade Agreement

A

Canada and Mexico

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51
Q

NAFTA allows what between the countries involved?

A

Trade free from embargoes

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52
Q

The hay plan is best known as a

A

Job evaluation plan

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53
Q

What similar system in Europe allows for lessened trade barriers?

A

EU

The European Union

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54
Q

Which of the following is NOT a protected Title VII class?

A

Sexual preference

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55
Q

Social security benefit increases are based on increases in the

A

Cost of living

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56
Q

If Jennifer is at a grade 22 and peter is at a grade 45

A

Peter is paid more

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57
Q

If you are getting paid overtime

A

You receive time and one half your wages.

Overtime is paid at one and a half your regular hourly rate

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58
Q

Kyle is a salaried employee. This means

A

He is not entitled to overtime

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59
Q

Brenda is paid piecework. If she is paid 75 cents for every hat she sows and she sows 15 in one hour, how much is she paid per hour?

A

$11.25

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60
Q

John is paid $1500 per computer he sells. This is his only compensation. This means he

A

Is paid on commission

61
Q

When an employee receives an hourly wage and an extra bonus for each task completed it is called

A

Standard hour plan

62
Q

Which of the following is responsible for ensuring employee safety

A

OSHA

63
Q

What law/organization protects you from being fired because your wages are being garnished?

A

CCPA

Consumer Credit Protection Act

64
Q

Which of the following in not a benefit

A. Paid vacation
B. Paid sick day
C. Safe work environment
D. 401K

A

Safe work environment

65
Q

Which if the following organizations provides health care on a prepaid basis?

A

HMO

Health Maintenance Organization

66
Q

What is it called when an employee receives certain accrued benefits based on years of service?

A

Vesting

67
Q

Joline is having a stressful time at work and problems at home. She can visit a psychologist or other counselor through her employer’s _________ program.

A

EAP

Employee Assistance Program

68
Q

Which of the following are barriers to making decisions?

A. Statistics
B. Lack of Statistics
C. Emotions
D. All of the above

A

All of the above

69
Q

A 401K account provides what?

A

A way to save for retirement

70
Q

Kyle falls off the roof while doing his roofing job. What program will allow him to keep getting his wage while out of work?

A

Workers’ compensation insurance

71
Q

The Delphi process takes place in what length of time?

A

The Delphi method is usually a long process that continues as long as necessary to form a consensus.

72
Q

Members of a quality circle

I. Are volunteers
II. Meet on company time
III. Are paid according to their contributions

A. I and II
B. II and III
C. I and III
D, I, II, and III

A

A. I and II

73
Q

This is a commission that investigates and prosecutes those business and individuals who discreminate against protected classes

A

EEO

Equal Employment Opportunity

74
Q

is a federal law that sets minimum standards for most voluntarily established pension and health plans in private industry to provide protection for individuals in these plans.

A

ERISA

The Employee Retirement Income Security Act of 1974

75
Q

____________ assures the safety and health of America’s workers.

A

OSHA

Occupational Safety & Health Administration

76
Q

John is making $23 per hour working at a fast food chain as a cook. He has worker there for six years and received cost of living raises every year. This could be an example of

A

Red circle wages

77
Q

The Big Five personality types are assessed through a test. People with similar scores

A

Tend to work well together

78
Q

What challenges do unions pose for human resource management?

A. Accountability assumed for deduction union labor fees
B. Collective bargaining makes it more complex to handle employee grievances
C. The necessity to hire an expert in labor law and a union work environment
D. All of the above

A

All of the above

79
Q

Which organization/law prohibits discrimination against qualified individuals with disabilities?

A

ADA

American with Disabilities Act

80
Q

Which of the following provides tights and protections for participants and beneficiaries in group health plans?

A

HIPPA
The Health Insurance Portability and Accountability

81
Q

Which law/organization requires most employers with 100 or more employees to provide notification 60 calendar days in advance of plant closing and mass layoffs?

A

WARN

The Worker Adjustment and Retraining Notification Act

82
Q

Which of the following restricts unions?

A

Taft Hartley Act

83
Q

Which of the following only applies to companies/unions with 15 or more workers?

A

ADA

Title I of the Americans with Disabilities Act

84
Q

Dual career ladder programs are most common in what industry?

A. Engineering
B. Scientific
C .Medical
D. All of the above

A

All of the above

85
Q

The Equal Pay Act protects against pay discrimination based on _________ for employees who perform the same work.

A

Gender

86
Q

The Equal Pay Act of 1963

A

Mandates equal wages between both genders.

87
Q

Title VII of the Civil Rights Act does NOT cover discrimination for which of the following

A

Sexual preference

88
Q

Sexual harassment is not allowed by what law/agency?

A

Title VII of the Civil rights Act of 1964

89
Q

If the ABC company has to hire four women to management positions in the next three years, it is participating in

A

Affirmative action

Affirmative- 긍정의

90
Q

John is fired for stealing. He __________ eligible for unemployment benefits through unemployment insurance.

A

IS NOT

91
Q

Which for the following is NOT an example of environmental stress?

A. Traffic
B. Noise from keyboard
C. Air Pollution
D. Headache

A

Headache

92
Q

______________ has the last word and has the power to complete the settlement.

A

Arbitrator

93
Q

_______________ is a neutral third party that helps two parties reach an agreement.

A

Mediator

94
Q

Which of the following is a positive type of stress?

A

Eustress

95
Q

Which of the following correctly shows the personality types represented by the acronym OCEAN?

A

Conscientiousness, extroversion, agreeableness neuroticism, and openness.

96
Q

Which of the following deals with unions?

A

NLRB

The National Labor Relations Board

97
Q

When an employee can work from home or wherever they choose it is called

A

Telecommuting

98
Q

When a complex set of skills need to be taught to employees, the best approach is

A

Module or part

99
Q

For what purpose do managers NOT use performance appraisals?

A. Layoff
B. Team selection
C. Training needs
D. Human resource planning

A

Human resource planning

100
Q

Different managers use performance appraisals for different purposes. A developmental manager would use it to determine

A

Training

101
Q

Different managers use performance appraisals for different purposes. A administrative manager would use it to determine

A

Terminations

102
Q

When projects are sent outside of the organization for completion it is called

A

Outsourcing

103
Q

WARN applies for companies with how many employees?

A

100

104
Q

Which of the following is NOT benefit of employee leasing?

A. Employees cost less in salary
B. Employees do not pay benefits
C. Employees can be easily terminated
D. Increased legal liabilities

A

Increased legal liabilities

105
Q

What is ergonomics?

A

The study of workspaces and how they interact with people

106
Q

If 100 women interviewed for jobs in a craft store and 20 were hired, according to the 4/5 rule, how many men must hired if 75 were interviewed?

A

12

107
Q

Which of the following is a designated person to mainly hear grievances from employees?

A

Ombudsman

108
Q

Which of the following includes a neutral third party AND is legally binding?

A

Arbitration

109
Q

When John is unlikely to be able to move up in the company he has reached a

A

Carrer plateau

110
Q

Gloria is an Asian woman working at a large corporation. If she is unable to move up further in the corporation what is the most likely reason?

A

Glass Ceiling

111
Q

Groups of knowledge, policies and culture that give a company its direction and delivers results are called

A

Core competencies

competencies- 주요역량

112
Q

Social security benefits are based on the primary insurance amount, which is formulated using average wage indices and bend points. A COLA increase which of the following?

A

Primary insurance amount

113
Q

Which of the following is an example of a compressed work week schedule?

A

Four 10 hours shifts

114
Q

If Paul’s company uses Xerox as an example of where they want to be in the market and how they want to do things, they are using the company as a

A

Benchmark

115
Q

Which of the following industries is likely to have the LEAST amount of union members?

A

Accountants

116
Q

Which law was the first federal law regulating labor disputes?

A

Railway Labor Act

117
Q

Which of the following is a function of human resource management?

A. Performance appraisal
B. Staffing
C. Labor relations
D. All of the above

A

All of the above

118
Q

Why is human resource management more complex in relation to MNC’s?

A

Difference between head quarters and subsidiaries.

119
Q

If an employer is able to terminate you at any time for any reason you are a

A

At-will-employee

120
Q

Mary notices that the machine she is working on is broken. She tells her manager who decides not to fix it and continue to use it. This manager is showing

A

Negligence

121
Q

Who created Theory X and Theory Y

A

Douglas McGregor

122
Q

John’s supervisor doesn’t like him. His supervisor tells his team to make things uncomfortable for John by scheduling poor shifts, denying vacation time, makes sure equipment isn’t available, even vandalizes his locker and personal effects. John is frustrated and quits because of the working environment. This is called

A

Constructive discharge

123
Q

When Unions and human resources meet to achieve better wages, benefits and working conditions, it is known as

A

Collective bargaining

124
Q

If peter is found with cocaine in his desk at work the most likely course of action is

A

Termination

125
Q

Quality circles address problems such as

A. Safety
B. Product design
C. Manufacturing processes
D. All of the above

A

All of the above

126
Q

Agreeableness is one of the big five personality types. Which of the following is NOT a characteristic of agreeableness?

A. Friendly
B. Sensitive
C. Compassionate
D. None of the above

A

Sensitive

127
Q

WARN requires employees to be notified how many days in advance of layoff?

A

60

128
Q

____________ is when the company wants to reduce its employees to improve the bottom line.

A

Downsizing

129
Q

Mary comes to work without her uniform. Her supervisor sends her directly home. This is an example of her supervisor apply which rule

A

Hot-stove

130
Q

When Tom is late the first time, he gets a warning. When he is late for second time, he is penalized the days pay by being sent home. This is example of

A

Progressive discipline

131
Q

When group of employees want to be represented or are grouped together for bargaining purposes they are called

A

Bargaining unit

132
Q

Silvia thinks that she is underpaid and wants a raise. Which of the following would be best to show her manager in support of her position?

A

Wage and salary survey

133
Q

Executive order 11246 enforces

A

Affirmative action

134
Q

Incidence rate, the amount of injuries on the worksite, is calculated per ______ full time employees per year.

A

100

135
Q

The Delphi technique is designed to

A

Create a majority group opinion on a particular topic

136
Q

FEP stands for what

A

Fair employment practices

137
Q

___________ provides certain employees with up to 12 weeks of unpaid, job-protected leave per year

A

FMLA

The Family and Medical Leave Act.

138
Q

The hot stove method of discipline includes which of the following?

A. A warning
B. Immediate discipline/consequence
C. Consistent application
D. All of the above

A

All of the above

139
Q

When an employee is paid by company ABC but works at company PDQ they are involved in

A

Employee leasing

140
Q

It is illegal to give a candidate a polygraph test unless the job is for

A

Pharmaceutical sales person

Pharmaceutical- 제약의

141
Q

ABC plant closes its offices and plant during a strike this called a

A

Lockout

142
Q

The Delphi method consists of

A

Questionnaires

143
Q

An account says he is having back pain. He asks his employer for an ergonomic chair. The employee has no obvious disability or known medical condition. His employer asks him to provide documentation from a physician that describes his disability and substantiates his need for an ergonomic chair. According to ergonomics and reasonable accommodation:

A

The employer is only required to provide a new chair with the documentation.

144
Q

In a compressed work week schedule, an employee works a usual 35-40 hour workweek in less than _____ days.

A

5

145
Q

Which of the following is a log of work-related injuries and illnesses?

A

Form 300

146
Q

When a company is paying the salary that the market demands it is called

A

Meeting the market

147
Q

When an interest in the people’s problems affects the outcome, not the changes themselves, it is known as

A

Hawthorn effect

148
Q

Executive Order 11246 refers to what?

A

Equal Employment Opportunity

Human Resource Management (2 decks)

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