Quality Systems Management Flashcards
Preanalytical Error
hemolyzed
clotted
insufficient samples
incorrectly identified or unlabeled samples
wrong collection tube drawn
improper specimen storage
Analytical Error
calibration error
instrument malfunction
Post analytical Error
reports sent to the wrong physician
long turnaround time
missing report
standard approaches to quality leadership and management for over 30 years
Total Quality Management (TQM)
continuous quality improvement (CQI)
systems approach that focuses on teams, processes, statistics, and delivery of services/products that meet or exceed customer expectations
TQM
element of TQM that strives to continually improve practices and not just meet established quality standards
CQI
QUALITY TOOLS
six sigma
lean procee
a process improvement program that is a hands-on process with the single mantra of “improvement”
Six sigma
a structured process that is based on statistics and quantitative measurements.
Six sigma
Goal of Six Sigma
reduce the number of defects to near zero
Six Sigma Steps
Define
Measure
Analyze
Improve
Control
it was first implemented in Japan by Toyota, was ultimately designed to reduce waste
Lean Process
to reduce costs by identifying daily work activities that do not directly add to the delivery of laboratory services in the most efficient or cost-effective ways
Lean Process
established guidelines that reflect the highest level of quality.
Internal Organization for Standardization (ISO)
Recruiting, hiring, training, and retaining qualified personnel
HR management
