quality of performance

Question 1

explain Quality Control

Answer 1

inspection of the final product to ensure that it meets the required standards
- checking raw material to ensure that high standards are maintained

Question 2

explain Quality assurance

Answer 2

-carried out during and after the production process to required standards have been met at every stage of the process

Question 3

explain Quality management

Answer 3

-technique/tools used to improve the quality of the product
-can be used for accountability within each the business functions

Question 4

explain quality performance

Answer 4

-Total performance of each department measured against the specified standards
- can be obtained if all departments work together toward the same quality standard

Question 5

benefits of Good quality management system

Answer 5

-time and resources are used efficiently
-vision/mission/business goals may be achieved
-increases market share/more customers improve profitability
-improves business image as there are less defects/Returns

Question 6

Aspects in general management function

Answer 6

monitor effective strategic plans
-effectively communicate shared visions,mission,and values
-set direction and establish priotities of their business
-ensure that all departments/the business meet their deadlines

Question 7

aspects of the Production function

Answer 7

-monitor processers and find the root causes of production problems
-utlise machines and equipment optimally
-accurately calculate the production costs
- select the appropriate system

Question 8

aspects of the Purchasing function

Answer 8

-buy raw materials in bulk lower prices
-implement and maintain stock control systems to ensure the security of stock
-ensure that there is no break in production due to stock stortage
-have a thorough understanding of supply chain management

Question 9

aspects of the marketing function

Answer 9

-increase their market share
-winning customers by satisfying their needs
-identfiying a competive advantage to focus on marketing strengths
- constantly reviewing value issues

Question 10

aspects of the finanical function

Answer 10

-invest surplus funds to create sources of passive income
- analyse strategies to increase profitability
- implement finanical control measures to prevent fraud
-draw up accurate financial statement timeously

Question 11

aspects of the public function

Answer 11

-dealing quickly with the negative publicity
-providing regular/positive press release
-implement CSI programmes
-compliance with the recent legislation eg BEE compliant

Question 12

aspects of the Administration function

Answer 12

-fast and reliable date capturing and processing systems
-make reliable information available to management of time
-handle complicants quickly and effectively
use modern tech effectively

Question 13

aspects of the human resources function

Answer 13

-make sure there is no good recruitment policy that attracts best candidates
-ensures fair and equitable selection process
-good relationship with employees
-low rate of staff turnover in the business

Question 14

meaning of TQM

Answer 14

takes steps to ensure the full involvement and co operate of all employees in improving quality

Question 15

impact of Continuous improvement to processes and systems on large business

Answer 15

-large businesses have more resources to check on the quality of performance in each unit
-they can afford to use the services of quality circles to stay ahead of their competitors
-large scale manufacturing can complicate quality of control
-risk of changing parts of the business that are actually working well

Question 16

impact of continous skills development

Answer 16

-may be able to hire qualified trainers to train employees on a regular basis
-ability to afford specialised/skilled employees
-trained employees may leave for the better jobs after they gained skills
-it may be diffcult to monitor/evaluate the effectiveness of training

Question 17

impact of total client customer satisfaction

Answer 17

-continously promote a positive company image
-may lead to increased competitveness/profitability
-large businesses may able to gain access to the global market
-not all employees may be involoved/commited to total client satisfaction

Question 18

impact of adequate financing and capacity

Answer 18

-large businesses have sufficient financing to test everything before implementing
-can afford to purchase qaulity raw material and equipement
able to afford product research/market research/market reseachers to gather information

Question 19

impact of maintaining and evaluating quality processes

Answer 19

-improve current and future management of quality outputs
-may be equipped to get things done right the first time
-improve performance and maintain high quality standards
-its not viable to check quality of all the products

Question 20

name and explain the PDCA MODEL

Answer 20

P_PLAN-the business should identify the problem
D_DO- implement the processes and system
C_CHECK- use data to analyse the result of change
A_ACT-continously revise the process

Question 21

importance of quality circles as part of continous improvement to processes and systems

Answer 21

-solve problems related to qaulity and implement improvement
-reduce costs/wasteful efforts in the long run
-increase employees morale
-investigate problems and suggest solutions to management

Question 22

impact of TQM if poorly implemented

Answer 22

-setting unrealistic deadlines that may not be achieved
-decline in productivity because of stoppages
-investors might withdraw investment if there is a decline in profits
-high staff turnover because of poor skills

Question 23

ways in which TQM can reduce the cost of quality

Answer 23

-schedule activities to eliminate duplication of tasks
-share responsibilty for quality output amongst management and workers
-develop work systems that empower employees to find new ways of improving quality
-work closely with supplies to improve the quality of raw material