quality of performance Flashcards
1
Q
a good/services ability to satisfy a specific need
A
quality
2
Q
a system that ensures that the desired quality of a product is met by inspecting the final product to see if meets the required standards
A
quality control
3
Q
checks carried out during and after production, to ensure that the required standards have been met at every process
A
quality assurance
4
Q
what are the aims of quality assurance
A
to ensure that the product is gotten right the first time and to prevent mistakes from happening
5
Q
quality management
A
techniques /tools used to improve the quality of a product
6
Q
quality performance
A
Total performance of each department measured against the specified requirements
