Quality of goods and service

Question 1

How can a buisness ensure it delivers good quality products/services to customers?

Answer 1

• recruit good quality employees
• use good quality suppliers
• provide workers with good machinery and equipment.

Question 2

What are the benefits to buisnesses of giving good quality products/services to customers?

Answer 2

• can justify charging high prices for products.
• otherwise customers would want to refund.
• buisness will have a good brand image

Question 3

What is a product recall?

Answer 3

when a business asks customers (or retails) to return products to the factory because there is a safety issue and customers are at risk.

Question 4

What is Quality control?

Answer 4

when quality is checked at the end of production process.

Question 5

What is quality assurance?

Answer 5

when quality is checked throughout the entire production process.

Question 6

Benefits on why QA is better than QC?

Answer 6

• quality is checked throughout the entire process so less chance of mistakes
• staff are motivated because they have responsability

Question 7

Drawbacks on QA over QC?

Answer 7

-may slow down productivity levels if quality is checked throughout
- staff may require extra training
(can increase costs)
- staff may ask for a higher wage rate since they have more responsability.