Quality Management Systems

Question 1

Why are employees resistant to change? 6 points

Answer 1

Habit, Security, Loss of Economic Value, Fear of Unknown, Social Factors, Selective Information Processing

Question 2

What are ways to break resistance in employees? 4 points

Answer 2

Secure top management support, Encourage participation, Foster open communication, Reward Contributors

Question 3

What is empowerment?

Answer 3

An act of building, developing and increasing power through cooperation, sharing and working together

Question 4

How can management empower employees? 7 points

Answer 4

1. Express confidence in employee’s abilities
2. Hold high expectations concerning their performance
3. Allows employees to participate in decision-making process
4. Allows employees freedom and autonomy in how they perform their jobs
5. Set inspirational or managerial goals
6. Use position in a prudent and positive way
7. Limit use of coercive power

Question 5

2 dimensions of leadership style

Answer 5

Concern for production and people

Question 6

7 ingredients for encouraging change and innovation?

Answer 6

1. Tuning to the environment
2. Kaleidoscope thinking
3. Communication
4. Building coalitions
5. Working teams
6. Persistence and perseverance
7. Making everyone a hero