Authority and Empowerment

Question 1

4 types of power bases

Answer 1

Coercive, Reward, Persuasive, Knowledge

Question 2

4 sources of power

Answer 2

Position, Personal, Expert, Opportunity

Question 3

Cause of conflicts

Answer 3

Role ambiguity, Resource scarcities, Task interdependencies, Competing objectives, Incompatible approaches to work, Unresolved prior conflicts

Question 4

Overcome interference from non-technical attributes

Answer 4

1. Authorization and empowerment of quality manager
2. Characteristics and leadership style of quality manager
3. Use of adequate power tools by quality manager
4. Employee attitude towards quality system
5. Top management’s attitude towards quality
6. Encourage employee participation
7. Foster open communication
   Rewards as form of motivation