Quality Management Methods

Question 1

What is a Statistical quality control?

Answer 1

Term used to describe the tools used by quality professionals to evaluate quality.

Question 2

Explain the 2 causes of variation(common and assignable)

Answer 2

• Common - causes of variation occur randomly and cannot be avoided causesd due to small variations in process.
• Assignable - causes that can be identified and corrected.

Question 3

What is the process index Cpk used for?

Answer 3

Cpk helps to address a possible lack of centering of the process.

Question 4

What is process capability?

Answer 4

the ability of a production process to meet or exceed preset specifications.

Question 5

What is the 5 step plan for 6 sigma?

Answer 5

1. Define
2. Measure
3. Analyze
4. Improve
5. Control

Question 6

What are the 2 different control chart types?

Answer 6

• Attributes - characteristics that have discrete values and can be counted
• Variables - characteristics that can be measured and have continuous scale.

Question 7

What are the 5 Quality Definitions?

Answer 7

• Conformance of specification
• Fitness for use
• Valuefor price paid
• Support Services
• Psychological criteria

Question 8

When should a control chart and Checklist be used?

Answer 8

• Checklist - is a list of common defects and the number of observed occurrences of these defects
• Control Chart - are used to evaluate whether a process is operating within expectations relative to some measured value

Question 9

How does quality Management impact other functional areas of the company?

Answer 9

Every aspect of the company must change to support the commitment to total quality maagement.

Question 10

What are the different costs of quality?

Answer 10

Prevention - Costs of preparing and implementing a quality plan
Appraisal - Costs of testing, evaluating, and inspecting quality
Internal - cost of scrap,rework and material loss
External - cost of failure at customer site, including returns, repairs and recalls.