QUALITY MANAGEMENT IN NURSING Flashcards
It is a technique for analyzing problems within an organization; it involves identifying a problem and asking “why?” until you determine the main cause of the issue
5-why analysis
a quality in healthcare where you provide evidence-based healthcare services to
those who need them
effective
a quality in healthcare where you avoid harm to people for whom the care is intended.
safe
a quality in healthcare where you provide care that responds to individual preferences, needs, and values.
people-centered
a quality in healthcare where you reduce waiting times and sometimes harmful delays
timely
a quality in healthcare where you provide care that does not vary in quality on account of gender, ethnicity, geographic location, and socio-economic status
equitable
a quality in healthcare where you provide care that makes available full range of health services throughout the life course
integrated
a quality in healthcare where you maximize the benefit of available resources and avoiding waste
efficient
seiri
sort
seiton
set in order
seiso
shine
seiketsu
standardize
shitsuke
sustain
QA + QI
total quality management
a quality in healthcare where you need to comply in the set standards
quality assurance
systematic approach to improving the quality of care delivered to patients
quality improvement
Involves problem solving tools, which help solve an immediate problem and achieve a goal, which can be later practiced as skills and involved in processes and systems.
total quality management
this model refers to a never-ending strive for perfection in everything you do.
continuous improvement
muda
waste
mura
unevenness
muri
overburden
IPSG 1
correct patient identification
IPSG 2
effective communication
IPSG 3
improve safety of high alert medications
what are the five high alert medications
kcl, insulin, heparin, opioids, hypertonic solutions
IPSG 4
ensure correct site, correct procedure, correct patient surgery
IPSG 5
reduce risk of health care associated infections
how many seconds do you hand wash?
40 to 60 secs
how many seconds do you hand rub?
20 to 30 secs
IPSG 6
reduce risk of patient harm resulting to falls
