Quality Management Exam Questions Flashcards
10/01/14 Exam Deming talked about ”Profound Knowledge” – name the different elements in profound knowledge and explain their meaning. (4p)
Humans are Intrinsically and Extrensically Motivated
Fear Cause Desmotivation
Intrinsical Motivation encourage Creativity and Probrelm Solving
Managers should encourage Joy and Pride in the Work.
Human Systems: Give people pride if their work, Everyone has right to joy in their work
Drive Our Fear (Extrensic Motivation): Fear is Demotivatin, (Carrot and Stick Theory of Management), Create an environment where people atre free of question, experiment, learn and fall.
MOtivation: Intrinsic Motivation or remove barriers to success
10/01/14 b) Name 3 of Deming’s 14 points and explain them briefly. (3 p)
- Create constantly of purpose for improvement of product and service
- Adopt the new philosophy
- Cease dependence on inspection to achieve quality
- End the practice of awarding business on the basis of price tag alone. Instead, minimize total cost by working with single supplier.
- Improve constantly and forever every process for planning, production and service.
- Institute training on the Job
- Adopt and institute leadership
- Drive out fear
- Breakdown barriers between staff areas
- Eliminate slogans, exhortations and targets for the work force
- Eliminate numerical quotas for the work force and numerical goals for the management
- Remove barriers that rob people of pride of workmanship. Eliminate the annual rating or merit system
- Institute a vigorous program of education and self-improvement for everyone
- Put everybody in the company to work to accomplish the transformation.
10/01/14 Who has defined the quality concept as this? Connect the three definitions with the right “quality guru”.
Deming, Juran or Crosby
“Quality should be aimed at the needs of the customer, present and future”
“Fitness for use”
“Conformance to requirements”
Deming, Juran or Crosby
“Quality should be aimed at the needs of the customer, present and future”
“Fitness for use”
“Conformance to requirements”
October 23, 2009 / 14.00-18.00
A company has contacted you to learn more about Quality Management and possible practices that support the work in this area. As a way of structuring your presentation to the company’s board of directors you have got the following sub tasks:
a) Draw the so called Cornerstone model of quality management presented in Bergman and Klefsjö (2003). For each part (“stone”) in the model you should discuss why it is an important part of quality management. (5 points)
b) Give examples of practices or tools a company can apply to support each constituting part of the cornerstone model. (5 points)
Ans
October 29, 2014 / 08:30-13.30
a. Draw the so called Cornerstone model of quality management presented in Bergman and Klefsjö’s book. For each part (“stone”) in the model you should explain why it is an important part of quality management. (4p)
b. Dean and Bowen (1994) argue in their article that quality management is an approach to management that can be characterized by its principles, practices, and techniques. Name and explain briefly the three underlying principles and give some examples, with a short explanation, of practices and techniques for each principle. (4 p)
c. In their book, Bergman and Klefsjö argue that the quality movement can be described as four different phases. Name the phases and describe them shortly so the general trend is understood. (2 p)
sds
October 23, 2013 / 08:30-13.30
a. Dean & Bowen describes Quality Management (“Total Quality” in their article) as a set of principles, practices and techniques. Name the principles and give some examples of practices and techniques for each principle. (6 points)
b. Draw the so called Cornerstone model of quality management presented in the book by Bergman and Klefsjö. For each part (“stone”) in the model you should explain why it is an important part of quality management. (4 points)
ans
October 28, 2015 / 08:30-13.30
- Quality management
a) In their article, Sousa and Voss reflects on over twenty years of research into quality management. What is their opinion about the development towards “business excellence” and quality awards? Give some short arguments. (1p)
b) Explain shortly the terms 1st, 2nd and 3rd party audit. (3p)
c) Dean and Bowen (1994) argue in their article that quality management is an approach to management that can be characterized by its principles, practices, and techniques. Name and explain briefly the three underlying principles and give some examples, with a short explanation, of practices and techniques for each principle. (2p)
d) In their book Bergman and Klefsjö’s present the the called Cornerstone model of quality management – 1) two central principles (called values in the book) are “Improve Continuously” and “Focus on Processes”. Discuss the relation between these two principles; 2) Discuss the relation between “Focus on Processes” and one other principle in the Cornerstone model (4p)
ans
