Quality Management Flashcards
Tasks in QM
1- processes are in place to build or create a product
2-quality is built into a product or service
study the high level process interrelation
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Plan quality management
This falls into the plan process group and id what the quality standards and the requirement for the project
Manage Quality
is the process of translating the quality management plan into executable quality activities that
incorporate the organization’s quality policies into the project. The two main processes are QA and QC
Cost of quality (COQ):
This can include (1) the cost of not implementing quality processes. for
example, rejects, rework, cost of extra resources to rebuild or rework the product, and returns, or (2)
the cost of building in quality processes from the beginning, leading to fewer returns, rejects
Quality vs. grad
Quality looks at how a set of inherent characteristics fulfills requirements
Continuous improvement
To go along with prevention over inspection, it’s important to build in
continuous improvement into projects and processes. All processes, regardless of how well they run,
can be improved.
Matrix diagrams
use the relationships between factors to help with decision making.
Mind mapping
uses diagrams to show relationships between objects or to organize information
Plan-Do-Act-Check (PDCA)
an iterative process often used to
control processes and products and also used in continuous improvement.
Statistical independence
is when the outcome of two events are not related or linked to each other. For
example, if you roll a die and get a 2, the chance of you getting a 2 on the second roll is independent of
the first roll
Mutually exclusive
Mutually exclusive means two events can’t happen at the same time
Project Quality Management
10 PMI Knowledge Areas
scope statement
describes the acceptance criteria for each deliverable
