Quality Management Flashcards

1
Q

What is quality control?

A

Checking output to find any faults in a production system. Traditional method used and relies on inspecting output, with inspection carried out by a person not involved in working on or making the products

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2
Q

What is quality assurance?

A

Focuses on producing methods to prevent quality problems arising.
Methods: checklists or procedures that form a sort of company policy.

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3
Q

Advantages of quality control

A
  • can be used to guarantee that no defective item will leave the factory
  • requires little staff training; therefore suits a business with unskilled or temporary staff
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4
Q

Disadvantages of quality control

A
  • leaving quality for the inspectors to sort out may mean poor quality is built into the profit
  • QC can be trusted when 100% of output is tested but not when it is based on sampling
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5
Q

What is total quality management?

A

a system of management based on the principle that every member of staff must be committed to maintaining high standards of work in every aspect of a company’s operations.

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6
Q

Advantages of TQM

A
  • should become deeply rooted into the company culture e.g product safety at a producer of baby car seats
  • once all staff think about quality, it should show through from design to manufacture and after sales service
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7
Q

Disadvantages of TQM

A
  • staff sceptical of management initiatives may treat TQM as “hot air”; it lacks the clear concrete programme of QC or QA
  • to get TQM into the culture of a business may be expensive as if requires extensive training among all staff
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8
Q

Advantages of quality assurance

A
  • makes sure the company has a quality system for every stage in the production process
  • some customers like the reassurance provided by keeping records about quality checks at every stage in production; they believe they will get a higher quality service and may be willing to pay more
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9
Q

Disadvantages of quality assurance

A
  • QA does not promise a high quality product, only a high quality, reliable process; this process may churn out “okay” products reliably
  • QA may encourage complacency; it suggests quality has been sorted, whereas rising customer requirements mean quality should keep moving ahead
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10
Q

What is meant by a quality circle?

A

A group of staff who meet regularly to find quality improvements

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11
Q

What is kaizen?

A

Encourages staff to put forward a stream of small ideas on how to do things better. Empowering staff to make changes to their working systems brings quality and productivity improvements

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12
Q

Key aspects of kaisen

A
  • cell production
  • quality circles
  • small but frequent changes
  • regular suggestions
  • quality and production improvements
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13
Q

Competitive advantage from quality management

Spending money on quality management systems ensure high quality production and brings rewards:

A
  • allows a price premium to be charged
  • it helps the gain distribution, with retailers confident they will not need to deal with product returns and refunds
  • creates brand loyalty and repeat purchase
  • help build reputation
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