Quality Management

Question 1

What is a QMS?

Answer 1

Quality Management System, a set of processes used to ensure quality levels are met

Question 2

ISO 9000

Answer 2

ISO 9000 is a standard focussed on quality management systems.
8 Principles: Customer focus, leadership, involvement of people, process approach, system approach to management, CI, factual approach to decision making, mutually beneficial supplier relationships.
Required documentation: Policy & objectives, Specifications & procedures, Records of work done and quality achieved.
Audits are required:
-first party: business itself
-second: customers
-third: independent

Question 3

TQM?

Answer 3

Total Quality Managment
‘Everyone is involved with quality’
Lean: Reduce waste
Six Sigma: Reduce variation

Question 4

DMAIC?

Answer 4

To do with TQM.

Define, Measure, Analyse, Improve, Control

Question 5

What is quality control?

Answer 5

Maintaining standards in manufactured products by testing samples against specification