Quality Management Flashcards
Attributes of Quality
-free from defects
-relatable (lasts a suatiable amount of time, doesnt easily break)
-easy to use
-well deisgned
-useful features
-delivered on time
effective quality management can lead to:
-improved customer satisfaction
-enhance reputations
-competitive advantage
-less wastage
Quality control
the use of INSPECTIONS at VARIOUS PIONT in the production process to check for any pobelms and defects.
Factors of quality control
-business sets benchmarks for acceptable standards of quality
-physcial checks are completed to determine whether the output meets the standards or not–> at diff point of time
-Output that does not meet the standard are rejected
-products based approach
Efficiecny of quality control
-identifies errors realy to reduce wastage
-less time spent remaking products
-fewer product returns
effectiveness of quality Control
-improve customer satisfaction- interms of quality
-increase profits
Disadvantage of quality control
-can slow doen production
-REACTIVE STRAGY: identifies problems after they have occured
-it doesnt always isolate the problem
-`Unless proper quality control is oerfromed some eros may slip away
-Very wasteful as the products with eros will not be able to sell to customers
Quality assurance
a system where the business achieves a set quality of stabndrads to prevent erros form ocurring in the first place
factors of quality assurance
-business docs and formal records all production processes (inspections ect) using forms and spreadsheets
-Uasllt accesses by external party such as International Organisation for Standrdaisation or a specific quality manager to oversee the systems and operations of the business
-its a PREACTIVE cuz it focuses on the whol of the operatsions and stops the error from occurring in the first place.
efficiecny of quality assurance
- improving the processes in the business leading to improved use of resource.
-fewrer errors created, less level of watage.
effectivness of quality assurance
focusing on preventig rather than detection
-improved in consistency-greater customer satsifaction
-improved image-greater loyalty and market share to quality prducts.
Disadvantages of Quality assurance
-Can be costly and time consuming to implement
-Preparing documents and process pior to inspection can be TIME CONSUMING
Advantages of quality assurance
-Gives competetive advantage’
-Reduces watsage as proactive appracoh occurs before the output is produced which
-reduces errors and decrease in quality and defaults
Total quality management TQM
busienss wide commitment to excellence that focuses on continuously improvement.
Aims of TQM
-create defect free production and maintain customer focus operations
- continously improving quality
