Quality Management Flashcards
1
Q
What does quality mean to the International Organisation of Standardisation (ISO)?
A
Totality of characteristics of an entity that bear on its ability to satisfy stated or implied needs
OR
The degree to which a set of inherent characteristics fulfils requirements
2
Q
What is PLANNING quality management?
A
Identifying which quality standards are relevant to the project
A metric is a standard of measurement
3
Q
What is MANAGING quality?
A
Translating the plan into executable activities
4
Q
What is CONTROLLING quality?
A
Monitoring project results to ensure they comply with project standards
5
Q
What is six sigma?
A
The sixth standard deviations produce the minimal no. of defects
