Quality Key Terms Flashcards
Quality
Features of a product that allow it to satisfy customers’ needs. It may refer to some standard of excellence.
Quality assurance
A method of working for businesses that takes into account customers’ wants when standardising quality. It often involves guaranteeing that quality standards are met.
Quality chains
When employees form a series of links between customers and suppliers in a business, both internally and externally.
Quality circles
Groups of workers meeting regularly to solve problems and discuss work issues.
Quality control
Making sure that the quality of a product meets specified quality performance criteria.
Statistical process control
The collection of data about the performance of a particular process in a business.
Total quality management ( TQM)
A managerial approach that focuses on quality and aims to improve the effectiveness, flexibility and competitiveness of the business.
