Quality Improvement Flashcards
1
Q
Give a few approaches to QI that have been developed
A
- Business Process Re-engineering
- Lean Thinking
- SixSigma
- Plan-Do-Study-Act(PDSA)
2
Q
What are the four areas in the ‘Systems thinking and lens of profound knowledge;?
A
- Appreciation of a system
- Building knowledge
- Human side of change
- Understanding variation
3
Q
What is a system?
A
An interdependent group of items, people or processes working together towards a common aim
4
Q
What are the 3 Es?
A
Effectiveness
Efficiency
Equity
