Quality Improvement Flashcards
the use of data to monitor outcomes of care processes & the use of improvement methods to design and test approaches to care the continuously improve the quality and safety of health care systems
quality improvement
systematic process of assessment & improvement of work processes that focus on what customers want and need
quality mgmt
what approach is proactive
quality mgmt
improves all levels of pt care
quality mgmt
team concept to continually enhance customer satisfaction
quality mgmt
quality
professional level of performance expected of the RN and health care system–is a process
professional level of performance expected of the RN and health care system
quality
input (resources)
materials, people, money
materials, people, money
input (resources)
process (activities)
protocols & system procedures
protocols & system procedures
process (activities)
outcomes (results)
pt outcomes & satisfaction
pt outcomes & satisfaction
outcomes (results)
variation
differences in how something happens
a process or a step in a process that is different
variation
variation can lead to ___
best practice
a framework to develop best practices
PDSA cycle
shorthand for testing a change in the real work setting–plan it, try it, observe results, act on what is learned
PDSA cycle
clinical indicators
measurable items that focus on clinical actions & outcomes (# of falls, med errors, CAUTI)
measurable items that focus on clinical actions & outcomes
clinical indicators
standardization of processes or methods to improve outcomes
best practices
best practices
standardization of processes or methods to improve outcomes
serious adverse events that are considered preventable through adherence to EB guidelines
never events
improve accuracy of patient identification
national pt safety goal
improve effectiveness of communication among caregivers
national pt safety goal
improve safety of med use
national pt safety goal
reduce risk of health care associated infections
national pt safety goal
accurately & completely reconcile meds across continuum of care
national pt safety goal
national pt safety goals (5)
- improve accuracy of pt ID
- improve communication
- improve safety of med use
- reduce risk of health care associated infections
- accurately & completely reconcile meds
QSEN goal
prepare future RNs who will have the KSAs necessary to improve the quality & safety of the healthcare systems they work in
KSAs
knowledge, skills & attitudes
TeamSTEPPS
team strategies and tools to enhance performance and pt safety
developed by dpt of defense & the agency for health care quality and research
TeamSTEPPS
TeamSTEPPS thinks about (3)
- SBAR
- time out/call out
- standardized hand offs
graphically displays differences between groups of data
pareto chart
