Quality Improvement Flashcards

1
Q

the use of data to monitor outcomes of care processes & the use of improvement methods to design and test approaches to care the continuously improve the quality and safety of health care systems

A

quality improvement

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2
Q

systematic process of assessment & improvement of work processes that focus on what customers want and need

A

quality mgmt

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3
Q

what approach is proactive

A

quality mgmt

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4
Q

improves all levels of pt care

A

quality mgmt

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5
Q

team concept to continually enhance customer satisfaction

A

quality mgmt

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6
Q

quality

A

professional level of performance expected of the RN and health care system–is a process

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7
Q

professional level of performance expected of the RN and health care system

A

quality

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8
Q

input (resources)

A

materials, people, money

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9
Q

materials, people, money

A

input (resources)

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10
Q

process (activities)

A

protocols & system procedures

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11
Q

protocols & system procedures

A

process (activities)

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12
Q

outcomes (results)

A

pt outcomes & satisfaction

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13
Q

pt outcomes & satisfaction

A

outcomes (results)

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14
Q

variation

A

differences in how something happens

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15
Q

a process or a step in a process that is different

A

variation

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16
Q

variation can lead to ___

A

best practice

17
Q

a framework to develop best practices

A

PDSA cycle

18
Q

shorthand for testing a change in the real work setting–plan it, try it, observe results, act on what is learned

A

PDSA cycle

19
Q

clinical indicators

A

measurable items that focus on clinical actions & outcomes (# of falls, med errors, CAUTI)

20
Q

measurable items that focus on clinical actions & outcomes

A

clinical indicators

21
Q

standardization of processes or methods to improve outcomes

A

best practices

22
Q

best practices

A

standardization of processes or methods to improve outcomes

23
Q

serious adverse events that are considered preventable through adherence to EB guidelines

A

never events

24
Q

improve accuracy of patient identification

A

national pt safety goal

25
Q

improve effectiveness of communication among caregivers

A

national pt safety goal

26
Q

improve safety of med use

A

national pt safety goal

27
Q

reduce risk of health care associated infections

A

national pt safety goal

28
Q

accurately & completely reconcile meds across continuum of care

A

national pt safety goal

29
Q

national pt safety goals (5)

A
  • improve accuracy of pt ID
  • improve communication
  • improve safety of med use
  • reduce risk of health care associated infections
  • accurately & completely reconcile meds
30
Q

QSEN goal

A

prepare future RNs who will have the KSAs necessary to improve the quality & safety of the healthcare systems they work in

31
Q

KSAs

A

knowledge, skills & attitudes

32
Q

TeamSTEPPS

A

team strategies and tools to enhance performance and pt safety

33
Q

developed by dpt of defense & the agency for health care quality and research

A

TeamSTEPPS

34
Q

TeamSTEPPS thinks about (3)

A
  • SBAR
  • time out/call out
  • standardized hand offs
35
Q

graphically displays differences between groups of data

A

pareto chart