Quality dimensions - David A. Garvin Flashcards by nathalie veldhuis | Brainscape

Q

Performance

A

Primary measurable operating characteristics

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Q

Features

A

Additional characteristics to basic functioning

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Q

Reliability

A

Product does not fail within certain time frame

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Q

Conformance

A

Meets specifications

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Q

Durability

A

Product life

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Q

Serviceability

A

Possibilities for service in case of failure

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Q

Aesthetics

A

Subjective dimension

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Q

Perceived quality

A

Subjective perception

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