Quality Control

Question 1

Quality

Answer 1

Meeting the needs and requirements of customers

Question 2

Advantages

Answer 2

Prevents faulty products meeting the customer
Prevents widespread problems across the business and waste
Guaranteed customer satisfaction and no bad publicity

Question 3

Disadvantages

Answer 3

Individuals are not necessarily encouraged to take responsibility for the quality of their work
Rejected products are expenditure the business
If defect levels are high profitability will fall

Question 4

Quality assurance

Answer 4

Trying to prevent mistakes (lean production) and checking each stage (TQM)

Question 5

Quality control

Answer 5

Inspecting products to ensure that they meet the quality requirements

Question 6

Wastage rates =

Answer 6

No. Of rejected goods divided by the total no. Produced x 100

Question 7

Benen marking

Answer 7

Standard aiming for trying to use best practice for/in the industry to improve products (May not be able to facilitate it and there may be down time)

Question 8

Statistical quality/Dr Demmings 14 points

Answer 8

1 create constancy of purpose for improving products and services
2 adopt new philosophy
3 cease dependence on inspection to achieve quality
4 minimise total cost by working with a single supplier
5 improve consistency for planning, production and service
6 investigate training on the job
7 adopt and initiate leadership
8 Drive our fear
9 Break down barriers between staff and management
10 eliminate slogans, expectations and targets for the workforce
11 eliminate numerical quotas for the workforce and numerical goals for management
12 remove barriers that rob people of pride and workmanship and eliminate the annual rating or metric system
13 institute a vigorous program of education
14 put everyone in the company to work, accomplishing the transformation