Quality Control Flashcards
A chef notices that customers are dissatisfied with the taste consistency of a dish. What step in Continuous Quality Management should they prioritize to resolve this?
Rigorous recipe testing to maintain consistency and identify areas for improvement.
Quality assurance integrates ___ into the Continuous Quality Improvement (CQI) cycle to enhance services.
Quality audit tools
What is the purpose of defining the scope in quality management?
To determine which aspects of food service need monitoring and evaluation.
Quality assurance is to setting standards as quality control is to ___.
Inspecting and testing products
During dishwashing, water must be heated to a minimum of ___°C for washing and ___°C for rinsing.
60°C; 82°C
List three activities involved in feedback-driven quality assurance.
Quarterly audits, 6-month audits, and satisfaction surveys.
Why is assigning responsibility important in Continuous Quality Management?
It ensures that quality-related tasks are carried out efficiently.
A foodservice team finds their cleaning practices are not effectively preventing pest infestations. What immediate action should they take?
Implement a pest and rodent control program to maintain hygiene.
For optimal handwashing, water should be at ___°C for washing and ___°C for rinsing.
45°C; 77°C
Using tea towels for drying dishes is like using a ___.
Dirty sponge for cleaning, as it risks bacterial contamination.
A staff member skips daily floor scrubbing due to time constraints. What consequence might this have, and what temperature should scrubbing occur at to maintain hygiene?
Increased risk of contamination; scrubbing should occur at 45°C.
What are the four steps in the Quality Improvement Cycle?
Monitoring, assessment, action, and evaluation.
Sharp objects should be stored in ___ to prevent workplace injuries.
Safe storage
How does sharing results with staff encourage a collaborative environment?
Transparent communication fosters teamwork and supports continuous improvement.
A kitchen appliance isn’t meeting electrical safety standards during inspection. What should be done?
Remove the appliance from use until repairs or replacements meet safety standards.
