Quality Flashcards
1
Q
what is quality?
A
features that allow a product to satisfy customer needs
2
Q
what is quality assurance?
A
a method of working for business that takes into consideration customer wants.
3
Q
what is quality chain?
A
when employees form a link between consumer and suppliers
4
Q
what is a quality circles?
A
a group of workers meeting to solve problems
5
Q
what is statistical process control?
A
a collection of data on how a business is doing.
6
Q
what is total quality management?
A
a managerial approach that focuses on quality and aims to improve the product.
