quality Flashcards
Deming’s System of Profound Knowledge
Deming’s System of Profound Knowledge
One of Deming’s essential theories is his System of Profound Knowledge, which includes four interrelated parts:
(1) Theory of Optimization;
(2) Theory of Variation;
(3) Theory of Knowledge, Epistemology; and
(4) Theory of Psychology.
seven deadly sins of management as per Deming?
a) Lack of constancy of purpose
b) Short term approach
c) Mobility of management
d) evaluation - marit rating , annual review
e) relying on visible figures only
f) excessive medical cost
g) excessive legal cost
essential component of TQM?
a) Customer focus
b) Involve everyone
c) Continuous improvement
d) accurate evaluation
e) quality improvement
quality circle
A quality circle or quality control circle is a group of workers who do the same or similar work, who meet regularly to identify, analyze and solve work-related problems.
the seven most basic quality control tools used:
the seven most basic quality control tools used:
- Flow Chart
- Check Sheet
- Fishbone Diagram
- Pareto Chart
- Histogram
- Control Chart
- Scatter Diagram
Structure of Quality Circle
Non Member help in implementing ideas of members
Members contribute in problem identification & solution
Leaders conduct meeting, train & motivate members Facilitator is link between leaders & steering committee, give training to members & leaders
Coordinator prepare agendas of QC & maintain reports for QC
Steering committee provide budget & resources for QC
Management includes CEO etc
Kano Model
Kano Model
It is a model which classifies customer preferences of product quality into five categories & is related to product development and customer satisfaction. It was developed by Professor Noriaki Kano.
Categories of product quality (customer preference)
- Must be quality (Threshold attributes)
- One dimensional quality (Performance attributes)
- Attractive quality (Excitement attribute)
- Indifferent quality
- Reverse quality
Robust Design method
Robust Design method, also called the Taguchi Method, pioneered by Dr. Genichi Taguchi, greatly improves engineering productivity.
By consciously considering the noise factors (environmental variation during the product’s usage, manufacturing variation, and component deterioration) and the cost of failure, the Robust Design method helps ensure customer satisfaction.
Quality Triology
The Quality Trilogy emphasizes the roles of
- Quality planning
- Quality control
- Quality improvement.
PDCA cycle
given by damming Plan DO Check Act
14 points given by Edward Deming
- Create constancy of purpose for improving products and services.
- Adopt the new philosophy.
- Cease dependence on inspection to achieve quality.
- End the practice of awarding business on price alone; instead, minimize total cost by working with a single supplier.
- Improve constantly and forever every process for planning, production and service.
- Institute training on the job.
- Adopt and institute leadership.
- Drive out fear.
- Break down barriers between staff areas.
- Eliminate slogans, exhortations and targets for the workforce.
- Eliminate numerical quotas for the workforce and numerical goals for management.
- Remove barriers that rob people of pride of workmanship, and eliminate the annual rating or merit system.
- Institute a vigorous program of education and self-improvement for everyone.
- Put everybody in the company to work accomplishing the transformation.
