Quality Flashcards
1
Q
What is quality
A
It’s about meeting the needs and expectations of customers
2
Q
Why is quality important
A
Markets are highly competitive
Customers are more knowledgeable and demanding
Customers are prepared to complain about poor quality
Able to share information about poor quality
3
Q
What is quality assurance
A
The maintenance of a desired level of quality in a service or product, especially by means of attention to every stage of the process of delivery or production.
4
Q
What is the kite-mark
A
It is a UK product and service certification mark which is run by the BSI group
