Quality Flashcards
Quality management
Quality management is the strategy the organisation uses to make sure that it’s product meets customer expectation and satisfaction. Three quality approaches to quality management are quality control, quality assurance and total quality control.
Quality
Quality refers to the degree of excellence of goods and services and their fitness for a stated purpose. A quality product should be reliable, easy to use, durable and should be delivered on time.
Quality Control
Quality control involves the use of inspections at various points in the production process to check for any problems or DEFECTS. The performance is measured in relation to set standards or benchmarks and of established standards are met, it is likely that the business will meet customer expectations and compete effectively against competitors.
Quality Assurance
Quality assurance involves the use of a system where an organisation achieves a set standard in production. The standard used is known as the ISO 9001 and it is widely used internationally. These standards are voluntary for business to comply with but many organisations do follow ISO requirements to remain competitive in the market both locally and internationally.
ISO 9001
Stands for INTERNATIONAL ORGANISATION for STANDARDISATION list of standards based around quality
Total Quality Management (TQM)
Total quality management is an ongoing, organisation-wide commitment to excellence that is applied to every aspect of the organisations operations. Quality becomes both a commitment and the responsibility for every employee in the organisation. The aim of TQM is to create a defect free production process. To reach TQM objectives, a number of approaches may be used such as employee empowerment and improved customer focus
Advantages- improve price competitiveness of an organisation, but can also improve product quality, allowing the business to attain competitive advantage.
