Brainscape's Knowledge GenomeTM

Browse over 1 million classes created by top students, professors, publishers, and experts.


See full index

NLM > Quality > Flashcards

Quality Flashcards

1
Q

customer satisfaction
meet standards & criteria
cionsistent use of products
cost effective
continuous process

A

quality

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

pre-determined level of excellence against which quality can be measures

A

Standards/Criteria

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

intergrated review of evidence

A

Systematic Review

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

SR of quantitative studies

A

Meta-Analysis

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

SR of qualitative studies

A

Meta-Synthesis

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

what are the 3 standards or criteria for quality

A

Structure
Process
Outcome

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

antecedent variables, 7M’s

A

Structrue

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

independent, interdependent nursing role

A

Process

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

Satisfaction

A

Outcome

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

If the target satisfaction is met

A

OFI (opportunities for improvement)

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

type of controlling that evaluates, monitor, and regulate services rendered to consumer

A

Quality Control

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

Quality control 3 areas of concern

A

activities to evaluate
monitoring tools
regulation of services

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

activities to evaluate

A

job satisfaction

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

regulating of services

A

accreditation

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

3 control process

A
  1. the criteria/standard is determined
  2. (implementation) information are collected to determine whether the standard has been met
  3. educational and corrective action is taken if the standard has not been met
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

if the standard has not been met

A

Non-compliance

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
17
Q

if there is non-compliance what corrective action

A

OFI

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
18
Q

pre-determined level of excellence

A

standard

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
19
Q

3 standards

A

Standard for practice
organizational standards
standardized clinical guidelines

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
20
Q

quality of nursing care the patient receives

A

standard for practice

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
21
Q

PPNPS mean

A

philippine professional for nursing practice standards

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
22
Q

example of standards for practice/PPNPS

A

BON Res. 112 (2005)
Intrtavenous Nursing standards by ANSAP

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
23
Q

level of acceptable practice within an organization

A

Organizational Standards

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
24
Q

diagnosis-based, step-by-step interventions for providers to follow

A

Standardized clinical guidelines

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
25
Q

other name of standardized clinical guidelines

A

clinical pathway
clinical protocol

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
26
Q

example of standardized clinical guidelines

A

IMCI

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
27
Q

RPSEA

A

record
process
structure
environment
account

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
28
Q

systematic and formal examination of RPSEA

A

audit

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
29
Q

4 types of audit dependening WHEN is the audit done

A

retrospective
concurrent
prospective

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
30
Q

performed AFTER patient receive service

A

retrospective

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
31
Q

performed WHILE patient receive service

A

concurrent

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
32
Q

utilized for future direction

A

prospective

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
33
Q

other 3 types of audits

A

structure audits
process audits
outome audits

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
34
Q

incude resource inputs
7M’s

ex. not enough staff

A

structure audit

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
35
Q

flow, steps, procedures

ex. medication error

A

process audit

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
36
Q

evaluation of results/product

ex. acomplishments

A

outcome audit

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
37
Q

TQM also reffered as

A

continuous quality improvement

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
38
Q

the quest for quality is ONGOING PROCESS and there is always room for improvement

A

Total quality management (TQM)

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
39
Q

where did TQM originated

A

Japan

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
40
Q

Its goal is quality nursing with a difference

A

Quality assurance/CQI/TQM

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
41
Q

standards/critria includes

A

structure
process
outcome

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
42
Q

involves 7M’s
quality sevice
environment
resources
mechanisms/strategies

ex. qualification standards are met when hiring personnel and managers

A

structure

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
43
Q

whare are the 7M’s

A

manpower
machine
materials
manager
methods
moment
money

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
44
Q

nursing practice
clinical guidelines and protocol
SOP
steps or process flows

ex. identify pt prior in giving medication; shorten admission time

A

process

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
45
Q

performance appraisal
performance evaluation
self/personnel evaluation
customer satisfaction
percentage of accomplishments

ex. pt reported 80% satisfaction

A

outcome

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
46
Q

customer satisfaction

A

outcome

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
47
Q

continuouslong term improvement in processes an output

A

process

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
48
Q

steps to ensure full involvement of entire workforce

A

structure

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
49
Q

four processes of TQM

A

kaizen
atarimae hinshitsu
kansei
miryukoteki`

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
50
Q

continuous process imrprovement

A

kaizen

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
51
Q

will work as they are supposed to

A

atarimae

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
52
Q

examine how uses apply the product (warranty)

A

kansei

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
53
Q

aesthetic quality

A

miryukoteki

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
54
Q

systematic process
proactive
overall management rather than single program

A

quality improvement

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
55
Q

improve outcome based on customer needs

A

systematic process

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
56
Q

doing the right thing

A

proactive

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
57
Q

QA methods - chart audits

A

quality assurance (QA)

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
58
Q

manufacturing industry

A

performance improvement (PI)

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
59
Q

client focus
total organizational involvement
use of quality tools an statistics
identification of key process

A

Total Quality Management (TQM)

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
60
Q

quality asssurance

A

doing it right (efficiency)
assess/measure performance
whether performance meet standard
improve if not meeting the standard
efficiency
reactice process

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
61
Q

quality improvement

A

doing the right thing
meet customers need
build assess work process
identify opportunities for improved perormance
scientific approach to assessment and problem solving
continuous imorivement - on going management strategy
interpret process an outcome
effectiveness
proactive

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
62
Q

training for quality

A

lean 6 sigma

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
63
Q

belt colors

A

white
yellow
green
black
master black

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
64
Q

neophyte, novice

A

white

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
65
Q

understanding of basic principles

A

yellow

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
66
Q

support and start keading project

A

green

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
67
Q

able to manage project with quality

A

black

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
68
Q

adviser for quality, consultant, coach, trainor

A

master black

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
69
Q

components of lean 6 sigmA

A

DMAIC
8 WASTES (DOWNTIME)
5S LEAN workplace
FMEA

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
70
Q

DMAIC

A

define
measure
analyze
improve
control

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
71
Q

8 Waste (DOWNTIME)

A

Defect
Overproduction
Waiting
Non-utilized talent
Transport
Inventory
Motion
Extra processing

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
72
Q

errors in HC caused by rework, scrap, & incorenct infor

A

defects

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
73
Q

production more than needed before it is needed

A

oveproduction

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
74
Q

wasted time waiting for next step process

A

waiting

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
75
Q

underutilizing peope talent, skills, knwoledge

A

non-utilized talent

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
76
Q

unecessary movements of produts & materials

A

transportation

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
77
Q

excess products/materials not being processed

A

inventory

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
78
Q

unecesssary movement of people (ex. walking)

A

motion

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
79
Q

more work/higher quality is required by customet

A

extra processing

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
80
Q

5s Lean workplace

A

sort
set in order
shine
standardized
sustain

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
81
Q

keep what is only necessary and discard

(when in doubt throw it out)

A

sort

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
82
Q

arrange and labell only necessary items for easy use and return by anyone

A

set in order

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
83
Q

keep everything swept & clean for inspection…

A

shine

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
84
Q

state that exist when the first 3 pillars (sort, set in order, shine) are properly maintained

A

standardized

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
85
Q

make habit of properly maintaining correct procedure

A

sustain

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
86
Q

FMEA

A

failure
mode
effect
analysis

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
87
Q

potential

A

failure

88
Q

type, ways, possibilities

A

mode

89
Q

negative effect on process under study

A

effect

90
Q

study risk and reduce it

A

analysis

91
Q

strategies for quality improvement
(6) PFBRSB

A

PDCA
FOCUS methodology
benchmarking
regulatory requirements
sentinel events monitoring
balanced scorecard concept

92
Q

PDCA

A

(plan do, check, act)

93
Q

pdca begins with

A

3 questions (WHW)

94
Q

what are the 3 questions

A

what - trying to accomplish
how - change is an improvement
what - changes will result in improvement

95
Q

develop a change, test, activity aimed for imrpovement

A

Plan

96
Q

carry the change, test out - small scale

A

Do

97
Q

study results to evaluate what wa learneda and what can be predicted

A

Check

98
Q

Adopt the change, send through cycle again, under different conditions, abandon the idea

A

Act

99
Q

improvement area
key: what is the problem
oppurtunity for improvement, obtain support data of existence

A

Focus

100
Q

key: focus efforts on the activities that will get maximum results

A

Pareto Principle

101
Q

who made pareto principle

A

Vilfredo pareto

102
Q

20% focused results in _________
80% unfocused results in __________

A

80% outcomes
20% outcomes

103
Q

team that knows the process

identify:
staff - directly participate in the process
Team Leader

A

Organize

104
Q

Many pt few nurses

A

functional nursing

105
Q

many nurses few patient

A

case method

106
Q

happenings in the current process

A

Clarify

107
Q

what to use to illustrate process

A

Flow diagram

108
Q

level of process
- identify TOO MANY steps in a process
- not well defined
- long waits in between process

A

Macro

109
Q

level of process
- examining decision points
- redundancy of processes
- waiting time areas
- rework loops & handoffs

A

Micro

110
Q

intervention to these level of processes

A

Focus on SBAR

111
Q

SBAR means

A

situation
background
action
recommendation

112
Q

degree of change neede

A

Understand

113
Q

select solution for improvement - involve staff
implementation plann - check progress of solution

A

Solve the problem

114
Q

measure vs comparing results
key work process vs “best performers”
collaborative and on going process
identify gaps in performance and options for improvement
focus on key services or processes

A

benchmarking

115
Q

best practices of best performers

A

benchmarking

116
Q

national patient safety standard
preparing for accreditation survey used to begin improvement strategies

A

Regulatory requirements

117
Q

JCAHO

A

joint commision on accreditation of healthcare organizations

118
Q

JCI

A

joint commision international

119
Q

unexpected occurence causing death or serious physical or psychological injury

A

adverse SENTINEL event

120
Q

provides oppurtunities for improvement

A

Analysis

121
Q

identifies strategies for future events

A

linking sentinel event review

122
Q

key: sharing information to all

A

Sentinel events monitoring

123
Q

operating wrong side of the body

A

use of skin markers to identify correct site

124
Q

wrong patient operated

A

2 patient identifier

125
Q

2 patient identifier

A
  • state full name
  • date of birth
    if pt is groggy bcoz of anes check valid IDs
126
Q

wrong type of surgery

A

Time out

127
Q

progress measurement-balance between:
- medical patient satisfaction
- cost outcomes

A

Balanced scorecard concept

128
Q

4 key areas evaluated
(FCPC)

A

functional status of pt
clinical status of pt
patient satisfaction
cost of care

129
Q

quality improvement tools
(5) IDASQ

A

problem identification
problem description
problem analysis
solution development tools
quality monitoring tools

130
Q

problem identification tools
(4) ABFN

A

affinity diagram
brainstorming
flowchart
nominal group technique

131
Q

qualitative data analysis
tool used to organize ideas and data
one of the 7 M abd planning tools
allow large numbers of ideas to be sorted into groups for review and analysis

A

Affinity diagram

132
Q

who authored affinity diagnram

A

Jiro Kawakita (1960)

133
Q

other name of affinity diagram

A

JK method

134
Q

process of affinity

A

-record ea ideas on card
- look for ideas that seem to be related
- sort cards into groups untill all have been used
- sort large clusters into subgroups
-affinity diagram may be used to create CAUSE and EFFECT diagram
- large group

135
Q
  • disenting opinion
  • group creativity technique
  • generate large number of ideas for solution of a problem
  • small group
A

Brainstorming

136
Q

author

A

Alex falckney
book: applied imagination

137
Q

4 basic rules in brainstorming
(FWWC)

A

focus on quantity
withhold cirticism
welcome unusual ideas
combine an improve ideas

138
Q

“quantity breeds quality”
the greater the ideas generated, the greater the chance of producing radical and effective solution

A

focus on quantity

139
Q

criticisms should be put on hold
focus on extending ideas

A

withhold criticism

140
Q

to get a good and long list of ideas, ________
looking from new perspectives and suspending assumptions

A

welcome unusual ideas

141
Q

goo ideas to form a single better good idea as suggested by the slogan 1+1=3
stimulate the building of ideas by process of association

A

combine and improve ideas

142
Q

the whole is more than the sum of its part

A

Gestalt Theory

143
Q

common type of chart that represents algorithm or process
used in analyzing, designing, documenting or managing a process or program

A

flowchart

144
Q

author

A

Frank Gillbreth

145
Q

4 types of flowchart
(DDSP)

A

Document
Data
System
Flowchart

146
Q

document flow through system

A

document flowchart

147
Q

data flows in the system

A

data flowchart

148
Q

control at physical or resource level

A

system flowchart

149
Q

controls program within a system

A

program flowchart

150
Q

all participants have an equal say in the process
used to generate rank ideas
participants write ideas anon

A

nominal group technique

151
Q
  • participants ideas wirtten anonnymously
  • moderator collects
  • voted on by show of hands
A

Distillation

152
Q

participants ranks idea

A

nominal group technique (NGT)

153
Q

experts rank ideas

A

Delphi Technique

154
Q

problem description tools
(6) BCFLPP

A

bar graph
check sheet
forced field analysis
line graph
Pareto graph
Pie chart

155
Q
  • rectangular bars
  • comparing two or more values
  • min. 2; max. 10 values
A

bar graph

156
Q

compare amount or frequency of occurence

A

bar graph

157
Q

horizontally oriented
vertically oriented

A

bar chart
column chart

158
Q

also called as tally sheet or checklist

A

check sheet

159
Q

simple document used for collecting data in realtime and location where data if generated
typically a blank form

A

check sheet

160
Q

used in quantitative information
recorded by making marks (“checks”)

A

Tally Sheet

161
Q

typical check sheet is

A

divided into regions and marks made in different regions

162
Q

data is read by

A

observing the location and number of marks on the sheet

163
Q

5 Basic types of Check Sheets
(CLFMC)

A

classification
location
frequency
measurement scale
check list

164
Q

traits: defects or failure ➡️ category

A

Classification

165
Q

physical location of trait

A

Location

166
Q

presence or absence of trait

A

frequency

167
Q

divided into intervals

A

Measurement Scale

168
Q

items to be perfomed is accomplishe = completed

A

check list

169
Q

factors that influences a situation systematically

A

forcefield analysis

170
Q

driving movement
facilitating; motivating

A

helping forces

171
Q

blocking movement
opposite; restraining

A

hindering forces

172
Q

kurt lewin

A

unfreeze
status quo / moving on
refreeze

173
Q

cause-variation analysis of problem

A

Pareto Graph

174
Q

values are plotted by

A

descending order accompanied by a line graph

175
Q

left vertical axis

A

frequency of occurence

176
Q

right vertical axis

A

cumulative percentage of total number of occurences

177
Q

in quality control pareto chart often represents

A

most common sources of defects

178
Q

circular chart
most widely criticized

A

Pie chart

179
Q

promlem analysis
(3) FMS

A

Fishbone diagram
Matrix Diagram
Scatter plot Diagram

180
Q

cause and effect diagram
ishikawa diagram

A

fishbone diagram

181
Q

big arrows
small arrows

A

primary cause
secondary causee

182
Q

show relationship between items

A

Matrix Diagram

183
Q

basic tool for quality control
use cartesian coordinates

A

Scatter plot diagram

184
Q

Solution Development Tool
(3) PPT

A

Prioritization matrix
Process decision program chart (PDPC)
Tree diagram

185
Q
  • priotize items and describe in terms of weighted criteria
  • combination of tree and matrix diagram
  • pair-wise evaluation and narrow down ooptions to most desired effect
A

Prioritization matrix

186
Q

contingency plan

A

Process decision program chart (PDPC)

187
Q

identify failure mode/risk
sonsequences of failure
risk mitigation plan

A

Process decision program chart (PDPC)

188
Q

strategic decision making
breakdown broad categories into finer and finer levels of detail

A

Tree Diagram

189
Q

Quality monitoring tools
(3) CHR

A

Control Chart
Histogram
Radar Chart

190
Q

allow significant change to be differentiated from natural variability of the process

A

control chart

191
Q

if not in control, the pattern it reveals help determine _____

A

source of variance to be eliminated

192
Q

control chart also called as

A

shewart chart or process-behavior chart

193
Q

control chart also consist of

A

GANTT Chart

194
Q

it show schedule and illustrate project from start to finish

A

GANTT Chart

195
Q

summary graph showing count of the data point

graphical display of tabulated frequencies shown as bars

A

Histogramv

196
Q

visual tool display important metrics of performance at the control stage

A

radar chart

197
Q

graphical method displaying multivirate data in the form of 2D chart of 3 or more quantitative variables

A

radar chart

198
Q

trained to identify, analyze, and solve work-related problems and present solution

A

Quality Assurance (QA) team

199
Q

alternative to the dehumanizing concept of labor (workers➡️robots)

A

Quality Circles

200
Q

formal groups that meet at least once a week on company time

A

quality circles

201
Q

POMR

A

problem oriented medical recording

202
Q

4 components of POMR
(DPIP)

A

data base
problem list
initial plan
progress notes

203
Q

dependent on organization
done day by day with daily expected outcomes

A

clinical pathway

204
Q

clinical pathway outcome

A

expected and timed outcomes

205
Q

clinical pathway

A

multidisciplinary orders - comprehensive picture of patient porgress

206
Q

documentation of the quality nursing care
prioritizes nursing care
identifies and corrects deficiencies
increases performance

A

nursing audit

207
Q

review request for medical treatment
review of tx and services that have been administered
common in philhealth

A

utilization review

208
Q

utilization review purpose:

A

plan provides coverage for the medical service

209
Q

integral part of the provision of good quality care
conferences, voluntary meetings
outbreak of disease or deaths

A

Morbidity & Mortality Meetings

210
Q

tool for assessment of outcomes and values

A

surgical M&M

211
Q

DNT

A

Do not treat

212
Q

DNA

A

Do not Admit

213
Q

example: pt was not able to wake up bcoz of overdose of anesthesia; suffered dehisence & eviceration; nosocomial penumonia

A

there should be M & M meetings

214
Q

difference between actual and expected result
continuous process

A

VAriance

215
Q

achieve maximum benefit & discharged earlier

A

positive variance

216
Q

untoward events, longer stay at hospital

A

negative variance

NLM (2 decks)

Brainscape helps you reach your goals faster, through stronger study habits.
© 2024 Bold Learning Solutions. Terms and Conditions