Quality

Question 1

Quality System:

Answer 1

Overall structure, policies, processes, procedures and

resources needed to implement quality.

Question 2

Quality Assurance:

Answer 2

Planned activities that ensure quality requirements are being
fulfilled. QA uses indicators to identify level of quality
(eg turn-around-times, number of unacceptable samples etc)
and goes beyond QC

Question 3

Quality Control:

Answer 3

Activities that ensure quality of the product. In the lab,
results are our product, so QC ensures reagents, equipment,
procedure (including personnel etc) is working to generate a
quality result.

Question 4

Policy

Answer 4

Rules and guidelines adopted by the organization that will

drive processes and procedures

Question 5

Process:

Answer 5

The “big picture” outline that depict the various tasks and

procedures from input to output.

Question 6

Procedure:

Answer 6

Step by step instructions to complete a particular task