QP Key Terms Flashcards

Name and understand key concepts related to quality performance.

1
Q

Quality

A

Extent to which product meets a customer’s expectations.
Measured against a specific criteria.
the ability of a product to what it is supposed to do.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

Quality assurance

A

Goods and services are developed to meet specific requirements.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

Quality control

A

Process of identifying, eliminating and avoiding any mistakes in the production process.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

Quality management

A

Supervising all activities needed to ensure a business with high standards of quality.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

Quality Performance

A

Measure the performance of goods and services through assessment and analysis.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

Quality management systems

A

Blueprint that a business uses to manage and correct standards.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

Risk management

A

Identify risks and finding strategies to transfer, minimise and avoid risk.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

Benchmarking

A

Good/services are measures against a similar product /service of which the quality has been approved.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

Quality circles

A

A group of 6-10 employees meet regularly to discuss problems relating to product and quality.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

Total quality management

A

A system implemented to detect quality issues from the start to avoid this at a later stage by creating an awareness throughout organisational processes.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

Quality+Purchasing

A

Finding most suitable suppliers and purchasing the right raw materials at the right time, place, quality and quantities.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

Quality+Production

A

Responsible for converting raw materials into final products.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

Quality+Public relations

A

Responsible to build a favorable image of business enterprise.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

Quality+General management

A

Overall management in the planning, organising, leading and controlling process.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

Quality+Marketing

A

Responsible for disturbing and selling products with effective advertising methods that involve the right product, to the right place, consumers and at the right price.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

Quality+Human resources

A

Responsible for recruiting, selecting and appointing new employees.

17
Q

Quality+Administration

A

Collecting, storing, distributing business information to be used to analyse trends and make decisions.

18
Q

Quality+Financial

A

Financing all business activities by ensuring that money is available to run the business efficiently through financial planning.