Qantas - case study Flashcards
Physiological needs
- competitive salaries
- meal allowances
- rest breaks
Safety Needs
- job security with long term employee contracts
- safety regulations
- fatigue management
Social Needs
- leadership development
- focus on an inclusive and diverse staff
Self Esteem Needs
- Qantas’ internal awards that celebrate outstanding employees
- promotions, specialised training and development programs
Self Actualisation Needs
- sponsorship for aviation degree
- encouraging staff to engage in community service and social impact projects
Clarity
Operational Goals: enhancing on time performance and minimising flight cancellations
Challenge
Launches sustainable Aviation Fuel Program to cut out carbon emission
Commitment
Performance based incentives to align employee efforts with business objectives
Task Complexity
Training programs on safety, customer service and sustainability practices
Feedback
Monitor flight punctuality, baggage handling and maintaining maintenance schedules
Drive to aquire
$500 million employee reward scheme 2023
specialised aviation programs to enhance skills
Drive to learn
Technical training, pilot development programs and leadership courses
Drive to bond
company events
team building activities
Drive to defend
Stable career opportunities to employees
