AOS 2 pt 2 Flashcards
Training
Process of developing the knowledge and skills of an employee to help them perform more efficiently and efficiency in the role.
On-the-job-training
Developing skills and abilities WITHIN the workplace
- allows interaction and familiarity with the process in the workplace
Coached
coached by existing employees on how to do certain role
Job Shadowing
following/observing experienced employees for a period of time in the same position
Job Rotation
number of different roles to gain experiences in different positions
Advantages of ONTJ
- eliminates travel expenses
- perform job while training increasing productivity
- develops strong work relationship between manager training you
Disadvantages of ONTJ
- quality of trainer may vary
- bad habits can be passed on
- trainer employee is distracted from their duties to train
Off-the-job-training
Developing skills and abilities AWAY from the workplace
- trained by specialised trainer
Lectures/Conferences
large groups of people trained by experts
Official courses
Employees may receive some form of qualification of certification of completion
Simulation
trainees are placed into an environment that mimics the exact situation they would face at work.
Advantages of OFFTJ
- training employees from experts
- formal environment with less distractions
Disadvantages of OFFTJ
- more expensive
- away for training, lowers productivity
Performance Management
Process used to improve business and employee performance to ensure that goals and objectives are being met
Performance Appraisals
As assessment that evaluates how effectively an employee has performed in their role over a period of time.
(helps identify any issues and make decisions about training, promotions and dismissals)
Adv of PA
- Communication can provide employees with clear direction to improve employees
- Increase promotional opportunities for staff with strong performance
- Improve workplace relationships
Disadv of PA
- Motivation can be lost if receiving poor performance
- Promotions= increasing expenses
- Training= increasing expenses
Management by objectives
Managers and employees collaboratively setting individual employees to goals to achieve business objectives
Adv of MBO
- Collaboration can improve workplace relationships
- Employee involvement = more likely to be committed to goal
Disadv of MBO
- Employees may take harmful shortcuts
- Failure = demotivation
- Time consuming
