Qantas Case Study Flashcards
1
Q
What transformed resources are used in Qantas?
A
Customers are transformed when their location is changed from their starting point to their new destination, as they utilise Qantas’ services
2
Q
What has technology accomplished for Qantas?
A
Using technology has increased productivity, and lowered long-term costs (Because of reduced labour costs)
3
Q
What do Qantas do in order to obtain cost leadership?
A
At Qantas, operations management users cost leadership through Jetstar and product differentiation through Qantas, to achieve a competitive advantage
4
Q
What is the process layout for Qantas?
A
Machines and equipment grouped together by their function - this enables the utilisation of space, efficient use of labour, and elimination of bottlenecks
