Q to ask: HCP Scenarios

Question 1

What acronym is used when talking to other HCPs?

Answer 1

SBAR:
Situation
Background
Assessment
Recommendation

Question 2

Explain: situation

Answer 2

• Introduce yourself, say you’re the pharmacist
• Severity of the problem
• Say how long this interaction will take

Question 3

Explain: background

Answer 3

• Say the patient’s name/age (DOB) (maybe confirm with PHIN)
• Provide info about the situation
• Pretty much just introduce the patient’s case

Question 4

Explain: assessment

Answer 4

• What you think is going on
• List clinical info:
  
  • current meds
  • allergies
  • vital signs/lab results
  • adverse drug reactions
• recent changes related to concern

Question 5

Explain: recommendation

Answer 5

-plan of action is in order to resolve the issue at hand

Question 6

What are key things to remember when talking to a HCP?

Answer 6

• Understand that they are busy and be sure to say this will only take a few moments
• Make it clear you are only inconveniencing them for the health of the patient
• Always repeat back what the HCP said to you to confirm that you understand what is going on.