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Pyramid Test Flashcards

1
Q

What are the three products that Pyramid sells?

A

1) Servers
2) Network
3) Storage

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2
Q

What are the three services that Pyramid provides?

A

1) Hardware Maintenance
2) Managed IT Services
3) Professional IT Services

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3
Q

What are the three companies that Pyramid has servers for?

A

1) Dell
2) HP
3) Sun - Oracle

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4
Q

What is the difference between Pyramid and OEM?

A

1) Price
2) Flexibility
3) Single Point of Contact
4) End of life equipment
5) Thorough reporting capabilities
6) Multi-Vendor Support

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5
Q

What is a Managed Service Provider?

A

A managed services provider (MSP) is most often an information technology (IT) services provider that manages and assumes responsibility for providing a defined set of services to its clients

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6
Q

What is “OnSite Manager”?

A

A single, lightweight piece of software installed once at each site. Onsite Manager performs secure, comprehensive scans of your environment to gather the up-to-date information that Pyramid Technology needs to manage your IT assets with unparalleled efficiency.

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7
Q

What is an “External Device”?

A

Any peripheral device that is not housed inside the computer cabinet. Monitors, keyboards, mice and printers are inherently external devices; however, drives, network adapters and modems may also be external. See external drive, external modem and USB adapter.

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8
Q

What is a “Legacy System”

A

a legacy system is an old method, technology, computer system, or application program, “of, relating to, or being a previous or outdated computer system.” Often a pejorative term, referencing a system as “legacy” often implies that the system is out of date or in need of replacement.

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9
Q

What is “Virtualization”?

A

virtualization refers to the act of creating a virtual (rather than actual) version of something, including virtual computer hardware platforms, operating systems, storage devices, and computer network resources.

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10
Q

What is a “Device Manager”?

A

installed on equipment that can’t be directly monitored by Onsite Manager

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11
Q

What is a “Service Center”?

A

A powerful, web-based, centralized dashboard

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12
Q

What does Pyramid’s Managed IT Services include?

A

1) Monitoring and Service Manager
2) Call Support Center
3) Backup/Disaster Recovery
4) Request Network Assistant

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13
Q

What does Pyramid’s Device Manager do?

A

1) Allows better security on remote devices
2) Works for home PCs, mobile laptops and remote servers.
3) Allows administration from Windows 7 PCs for people who don’t have servers.

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14
Q

What does Pyramid’s Service Center do?

A

1) Monitors multiple applications and devices that ensure continuity and fast responses.
2) Configures advanced services.
3) Provides reports that show exactly how campaigns are working.

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15
Q

What does Pyramid’s Onsite Manager do?

A

1) Manages any service or site with an IP address.
2) Handles environmental controls, faxes, printers, internal and external sites and specialized equipment.
3) Controls computers so that you can concentrate on business.
4) Can monitor and manage anything with an IP address

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16
Q

What does Pyramid’s Proactive Management do?

A

1) Identifies potential problems before they cause you to lose business.
2) Diagnoses problems instantly and accurately.
3) Enables remote remediation of problems to reduce downtime and conserve resources.

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17
Q

What is a Peripheral?

A

A peripheral device is generally defined as any auxiliary device such as a computer mouse or keyboard that connects to and works with the computer in some way. Other examples of peripherals are image scanners, tape drives, microphones, loudspeakers, webcams, and digital cameras.

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18
Q

What are the IT Staff Augmentation Services?

A

1) Help Desk Specialist
2) Senior Server Technicians
3) Network Specialists
4) Security Engineers
5) Project Managers

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19
Q

What is the hardware Pyramid rents out?

A

1) Servers
2) Routers
3) Computers
4) iPhones
5) iPads or tablets
6) Laptop computers
7) Projectors
8) Switches
9) Most hardware that you need for events or business growth

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20
Q

What are the reasons customers rent hardware?

A

1) Benchmark testing for your server
2) Disaster recovery response planning for emergencies
4) Software development
5) Upgrading a network or system
6) Setting up seasonal offices or providing tools for temporary needs
7) Training employees
8) Special events
9) Testing and trying out updated technological tools

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21
Q

What is a computer server?

A

a computer or computer program that manages access to a centralized resource or service in a network.

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22
Q

What does “Enterprise Class” mean?

A

Enterprise class is a buzzword that refers to applications that are designed to be robust and scalable across a large organization.

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23
Q

What is End-of-Life (EOL) hardware?

A

EOL hardware is a term used with respect to a product supplied to customers, indicating that the product is in the end of its useful life (from the vendor’s point of view), and a vendor stops marketing, selling, or rework sustaining it.

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24
Q

What is a “Legacy System”?

A

an old method, technology, computer system, or application program, “of, relating to, or being a previous or outdated computer system.”

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25
What are the four servers that HP provides?
1) Alpha Servers 2) VAX Servers 3) Proliant Servers 4) Integrity Servers
26
What is "Multi-OS"
MULTOS (which stands for "Multiple Operating System") is an operating system that allows multiple application programs to be installed and to reside separately and securely on a smart card .
27
What are the three Oracle/Sun servers available?
1) Blade Servers 2) SunFire Servers 3) SPARC Servers
28
What does SPARC mean?
SPARC (Scalable Processor Architecture) is a 32- and 64-bit microprocessor architecture from Sun Microsystems that is based on reduced instruction set computing (RISC). SPARC has become a widely-used architecture for hardware used with UNIX-based operating systems, including Sun's own Solaris systems.
29
What is a "switch"?
A network switch (also called switching hub, bridging hub, officially MAC bridge) is a computer networking device that connects devices together on a computer network, by using packet switching to receive, process and forward data to the destination device.
30
What is a "router"?
A router is a networking device that forwards data packets between computer networks. Routers perform the traffic directing functions on the Internet. A data packet is typically forwarded from one router to another through the networks that constitute the internetwork until it reaches its destination node.
31
What is a "Firewall"?
a part of a computer system or network that is designed to block unauthorized access while permitting outward communication
32
What does PoE stand for?
Power over Ethernet (PoE) is a technology for wired Ethernet LANs (local area networks) that allows the electrical current necessary for the operation of each device to be carried by the data cables rather than by power cords. Doing so minimizes the number of wires that must be strung in order to install the network.
33
What does UTM stand for?
Unified threat management (UTM) or unified security management (USM), is a solution in the network security industry, and since 2004 it has become established as a primary network gateway defense solution for organizations.
34
What is a VPN?
A virtual private network (VPN) is a network that is constructed using public wires — usually the Internet — to connect to a private network, such as a company's internal network. There are a number of systems that enable you to create networks using the Internet as the medium for transporting data.
35
What is a "Native" app?
A native application (native app) is an application program that has been developed for use on a particular platform or device.
36
What is a "Transceiver"?
a device that can both transmit and receive communications, in particular a combined radio transmitter and receiver.
37
What is a GBIC Transceiver?
A gigabit interface converter (GBIC) is a standard for transceivers, commonly used with Gigabit Ethernet and fibre channel in the 2000s. ...
38
What is a SFP Transceiver?
A variation of the GBIC called the small form-factor pluggable transceiver (SFP), also known as mini-GBIC, has the same functionality but in a smaller form factor.
39
What is an RAID?
RAID (originally redundant array of inexpensive disks, now commonly redundant array of independent disks) is a data storage virtualization technology that combines multiple physical disk drive components into a single logical unit for the purposes of data redundancy, performance improvement, or both.
40
What is an Ethernet?
a system for connecting a number of computer systems to form a local area network, with protocols to control the passing of information and to avoid simultaneous transmission by two or more systems.
41
What does MSA stand for?
Modular Smart Array
42
What does SAN stand for?
Storage Area Network
43
What type of parts and accessories does Pyramid have?
1) New 2) Used 3) Refurbished
44
What does Pyramid provide for Hardware Maintenance Services?
1) Server and Storage Maintenance 2) Network Maintenance 3) Maintenance Plans
45
What does Pyramid offer for "Managed IT Services"?
1) Monitoring and Server Management 2) Call Center Support 3) Backup/Disaster recovery and Business Continuity 4) Request Network Assesment
46
What does Pyramid offer for "Professional IT Services"?
1) Data Center Moves 2) IT Asset Disposition 3) IT Security Services
47
What other services does Pyramid provide?
1) Cloud Services 2) Government 3) IT Staffing 4) Rent and Lease
48
What does Pyramid offer for Software?
1) Mobile Device Management 2) OpenVMS System Management 3) Microsoft 4) Stratus 5) Stromasys 6) VMWare
49
What does OEM mean?
OEM (pronounced as separate letters) is short for original equipment manufacturer, which is a somewhat misleading term used to describe a company that has a special relationship with computer and IT producers. OEMs are manufacturers who resell another company's product under their own name and branding.
50
What distinguishes Pyramid from it's competitors when it comes to server maintenance?
1) Flexibility 2) Quick response time 3) Dedication to meeting all customers needs
51
What is Pyramid recognized as?
Pyramid Technology Services is a stable and recognized leader in the field of customized third-party maintenance providers. With
52
What is Pyramid's price difference vs. OEM?
Saving of 30%-50% vs. OEM
53
How is Pyramid more flexible than it's competitors?
Customized bundling of support and maintenance plans to meet specific needs
54
How does having a "single point of contact" help businesses?
Ease of business process, including scheduling
55
How does Pyramid help with end of life equipment?
Robust and cost effective maintenance for the equipment the OEM no longer supports.
56
How does Pyramids multi-vendor support give them and edge vs. the competition?
Any manufacturer vs. one for OEM
57
What is PTSInet?
a complete third-party maintenance solution customized for your current and legacy Cisco equipment and budget needs.
58
What are the PTSInet's benefits?
1) Lower price 2) USA based call support center 3) No escalation process 4) Same support engineer will stay with you during the entire service process
59
What additional benefits does PTSInet Premium provide?
1) iOS updates for tier 4 resolution from Cisco 2) Guaranteed patches that are designed to resolve network issues that are provided directly through Cisco Systems 3) A Cisco Contract number for Cisco.com access for any IPS software subscription needs 4) PTSInet Premium services and support are provided 24 hours a day, seven days a week – including on holidays that occur throughout the year. 5) Our pricing tiers allow you to pick the version of PTSInet that best suits your needs without needing to worry about paying for features that you aren’t actually going to use.
60
What are 7 features of PTSInet?
1) Phone support with the purpose of providing technical support for faulty equipment under a maintenance support contract.Phone support includes Tier1 (basic) through Tier3 (advanced) Technical Support with the option to escalate to the OEM where available. 2) Replacement hardware is delivered on the determined Service level that the customer chooses, All same service levels as the OEM along with the ability to custom a service level tailored to client needs. 3) We guarantee twice as fast response times compared to the OEM with 100% case resolution. (The OEM only guarantees best effort, no resolution guaranteed by them) 4) Client has one contract number for all equipment covered, all start dates can be prorated to start and stop on the same date. 5) We have the same Enterasys/Extreme certified engineers as the OEM. 6) Once an engineer works on a client’s case, they will be the same engineer to work on any future cases that the client has so they will be up to speed and familiar with the client. 7) 100% of our service is delivered by United States based call center agents, engineers and management, so no getting routed over seas.
61
What does PTSInet Platinum support offer?
1) Provides round-the-clock support and rapid recovery in the event of system failure. 2) Advanced replacements delivered within four hours after required replacement is identified. Help desk available 24 hours a day, 7 days a week (plus 1 hour telephone response time to the site.) 3) On-site coverage 24 hours a day, 7 days a week, 365 days a year. 4) Dedicated technical support/account manager, plus real-time access to call activity. Site history reports available on request.
62
What does PTSInet's Gold support offer?
1) Advanced replacements delivered within four hours after replacement is identified. 2) Help desk support 24 hours a day, 5 days a week (1 hour telephone response time to site.) 3) On-site coverage 8am-8pm local time, Monday-Friday. 4) Dedicated account manager for technical support, plus real-time access to call activity. Site history reports available on request.
63
What does PTSInet's Silver support offer?
1) Advanced replacements delivered next business day from 8am to 5pm, by select freight carrier (request must be received prior to 3pm local depot time). 2) Help desk support 8am-8pm local time, Monday-Friday (1 hour telephone response time to site.) 3) On-site coverage from 8am-5am local time, Monday-Friday. 4) Dedicated account manager for technical support, plus real-time access to call activity. Site history reports available on request.
64
What does PTSInet's Bronze support offer?
1) Advanced parts replacement, with instructions provided. Service designed for customers requiring high availability of system parts and their own technical personnel on-site. 2) Next business day advanced replacements with detailed instructions (or email) regarding part replacement. With instructions in hand and help desk support, customer removes faulty part and replaces with new part. 3) Help desk support 8am-5pm local time, Monday-Friday. 4) Dedicated account manager for technical support and call support center. 5) Site activity reports by different criteria available by request.
65
What does Pyramid's Service Center allow?
1) view the asset health and performance data sent by the Onsite Manager; 2) drill down to details as required; 3) perform rapid remote remediation; 4) configure advanced services; 5) produce a range of useful reports so you’ll know exactly what’s going on in your environment; and much more.
66
What does Pyramid's call center support include?
1) A single point of contact with in-house Technical Account Manager (TAM) 2) Manage service calls from inception to resolution 3) Help Desk is 24 hours a day, 7 days a week, 365 days a year 4) TAMs are cross-functional level 2-3 skills, with an average 5-15 years experience 5) TAMs are trained to the highest levels, including OEM training and certification
67
What does Pyramids "Backup / Disaster Recovery and Cloud Business Continuity" do?
1) Protect your server from crucial data loss 2) Maximizes your recovery reliability 3) Minimizes the potential burden on your administrative and management team in the event of a server issue.

Pyramid Computers (4 decks)

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