PVOR Plan as at 29th May

Question 1

Training rollout - when will early adopters sessions run?

Answer 1

April to June

Question 2

Training rollout - which are the early adopter Critical Operations?

Answer 2

• Cyber Detection & Response (T&EO)
• Settlement of Consumer & Business Lending (T&EO)
• Manage Sanctions Screening & Payment Request (T&EO, with C&IB & Risk)

Question 3

What is the feedback loop?

Answer 3

1. Item drafted
2. CCoE Review
3. Delegate Review
4. Execute Review
5. ELG Review

Question 4

Who performs the delegate review?

Answer 4

KB & David Freeman

Question 5

Who performs the Executive review?

Answer 5

JR & Hilde Marais

Question 6

Who performs the ELG review?

Answer 6

Katrina Enos & Peter Whitelaw

Question 7

What artefacts will we prepare for Change Management (CO RP)?

Answer 7

1. NTK
2. BIA
3. Awareness Comms Framework
4. Manual Risk Profiling Template
5. Go-live Comms Framework

Question 8

What artefacts will Capability provide?

Answer 8

1. Guidance Note
2. Introductory video
3. Elearn

Question 9

What will CCA team provide?

Answer 9

Manual CCA template

Question 10

Regarding CO training schedule, when will training material (video, guidance, elearn) be ready to distribute?

Answer 10

By 28th June 2024, not earlier

Question 11

Regarding CO training schedule, what will the week starting 1st July be?

Answer 11

Dedicated week for participants to complete training material.

Question 12

Regarding CO training schedule, how will workshops and drop-in sessions be scheduled?

Answer 12

They will alternative each week i.e., one week there will be a workshop, the following week there will be a drop-in session supporting that workshop

Question 13

Regarding CO training schedule, is there space for additional workshops?

Answer 13

Most weeks where workshops are ran, there is room for 1 additional workshop

Question 14

Regarding CO training schedule, what are participants recommended to do prior to their respective workshops?

Answer 14

Read/watch all prerequisite training amterial

Question 15

Regarding CO training schedule, why is our CO training schedule a condensed format for the Early Adopters sessions?

Answer 15

There will be newly created training material available

Question 16

Regarding CO training schedule, what will participants be provided after their workshops?

Answer 16

A pre-recorded artefact detailing the subject matter of that session for future reference

Question 17

Regarding CO training schedule, can participants attend a workshop more than once?

Answer 17

Yes - all participants will have full visibility of all workshops in the event they wish to attend a workshop more than once.

Question 18

What are the benefits of our CO training schedule?

Answer 18

1. Allows more time for facilitators/trainers to incorporate/implement feedback for upcoming sessions.
2. Allows scheduling of additional sessions if required.
3. Personalised approach with focus on just the single training cohort.
4. Opportunity to join workshop/intro session more than once.

Question 19

Regarding CO training, we give two options for delegates to choose from for their CO support. What are they?

Answer 19

1. We tentatively book in workshop 1+2 and provide a guided support model with follow up tailored division specific drop-in sessions (they need to help with dates and participants).
2. CO Owners/delegates/etc. leverage all the newly created training material and complete CO profiling themselves and then choose to drop into division specific sessions.

Question 20

Who will be notified of upcoming CO induction session scheduled got July/September?

Answer 20

1. CO Owners
2. Delegates
3. DCO HO
4. 2nd Line Risk Partners

Question 21

What is our CO support comms plan (in brief)

Answer 21

• 3rd June - pre engagement comms to all DCO HO and 2nd Line Risk to provide context and request Delegates for attending info session
• 10th June - Comms to Delegates asking them to choose their induction session, and state expectation to review material

17th June - Send induction session invites to Delegates

Question 22

Regarding the CO support model, what is the minimum required to complete CO RP?

Answer 22

• Completion of eLearn, how-to guide, and video.
• Attendance at induction session.

Question 23

Regarding the CO support model, when will the induction sessions be held?

Answer 23

Week starting 8th July

Question 24

Regarding the CO support model, when will the induction sessions be held?

Answer 24

Week starting 8th July

Question 25

Regarding the CO support model, how many induction sessions are planned?

Answer 25

3

Question 26

Regarding the CO support model, when are the optional drop-in sessions planned for?

Answer 26

22nd July - 16 September

Question 27

Regarding the CO support model, what is the basic plan?

Answer 27

* July 1 - watch eLearn, review guidance. * 8 July - attend induction session * 15 July - start CO RP * 22 July - 16 Sep - optional drop-in sessions to support CO RP